Head Waiter - London

Firmdale Hotels
03 Oct 2016
27 Oct 2016
Contract Type
Full Time
Head Chef

Location: London

Salary: Competitive

Start Date: ASAP

Duration: Permanent


We are currently recruiting for a Head Waiter to join our vibrant and highly successful team.

As a Head Waiter you will help run the daily operations of the restaurant floor and ensure a smooth service is sustained. Understanding what it means to deliver exceptional customer service and be able to exceed guest's expectations is imperative in this role. You should be confident in your knowledge of food and beverage, and be at ease recommending products and daily specials to the guests.

Main Duties:

Possess a good command of the menu and wine list to deliver recommendations
Take orders and post them accurately using Micros
Interact with guests in a warm and inspirational manner
Awareness of daily bookings and manage a busy section
Maintain and deliver consistent Firmdale standards
Oversee Waiters and Commis Waiters
Complaint handling


Previous experience as a Waiter or Head Waiter in a 5* hotel or luxury restaurant
Good knowledge of food and beverage
The ability to work well under pressure in a busy environment
A good approach to teamwork
Excellent communication skills
Superb attention to detail
Excellent personal presentation
Resilience and drive to get things right first time
Previous knowledge of Micros is desirable

Hours required:

As a Head Waiter you will work 45 hours per week on a flexible rota, where some weekends will be required.

To apply for the role of Head Waiter:

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Why Firmdale Hotels?

Firmdale Hotels is an award winning hotel group with 8 luxury boutique hotels in London and 1 in New York. We have won the Queens Award for Excellence three times and the Soho Hotel has won The Cateys Award for Hotel of the Year.

Quality is what we are all about at Firmdale and that's from our individually designed bedrooms containing original pieces of artwork to the Egyptian cotton linen used in the restaurant. We believe that the customer truly comes first and that if we get the minor detail right then everything else will follow.

Our culture suits down to earth, genuinely friendly, ambitious and hardworking people. If you want to be noticed and recognised for your individual contribution then this is the company for you.

Due to the large number of applications we receive we are unable to respond to all applicants individually. Your CV will be considered over the next 5 working days. If you do not hear from us by this time, your application has been unsuccessful on this occasion.