Customer Service Representative - Switchboard Operator

Bristol, England
£7.50 - £10.00 per hour + free parking
03 Oct 2016
31 Oct 2016
eRecruit Solutions
Contract Type
Full Time
Customer Service Representatives are sought to join one of the largest private-hire taxi firms in the South West at their contact centre offices in Bristol.

TITLE: Customer Service Representative - Switchboard Operator
SALARY: £7.50 per hour for standard shifts, up to £10.00 per hour for certain shifts
SHIFTS: Flexible shifts covering 06:00 - 14:00, 14:00 - 22:00 and 22:00 - 06:00
Free parking available

Working across Bristol, Bath, Swindon and Chippenham, the organisation is rapidly expanding. They provide over 70,000 journeys a week to regular and ad-hoc, personal and business customers. Business customers include Aardman, Bristol City Council and Nationwide.

They have invested heavily in the latest technology to make bookings faster, more efficient and more reliable than ever before.

They are now seeking Customer Service Representatives to work in their call centre. Responsibilities include taking taxi booking requests over the phone and answering customer queries via email.

The Customer Service Representative will be responsible for the following:
- Answering incoming calls and emails
- Handling customer enquiries
- Managing and resolving customer complaints
- Processing bookings according to standard operating procedures
- Updating customer information
- Routing calls to appropriate resources

The ideal Customer Service Operative will possess the following:
- Some experience in a Call Centre / Contact Centre / Switchboard environment
- Excellent communication skills
- GCSE standard of education
- Good data entry and typing skills
- A high level of attention to detail

Please click to apply for the role of Customer Service Representative in Bristol!

If the details shown on your CV match our client's requirements, we will provide our client with your full details so that they can judge whether you may be suitable for the opportunity advertised. Your details, as submitted by you, will only be used in relation to this specific opportunity. We may also use your details to contact you by email about our free career advice site CareerSavvy. By applying to this advert and submitting your CV and/or cover letter to us, you give express consent to us using your details for these purposes.

eRecruit Solutions is a flat fee online recruitment company, who actively recruit for the following roles: Call Centre Operative, Contact Centre Representative, Receptionist, Administrator, Customer Service Representative, Taxi Switchboard Operator, Telephonist, Call Centre Executive in Bristol

Ref: TXI120581A