IT Service Transition Manager - £80M Hosting & IT Solutions
IT Service Transition Manager - £80M Hosting & IT Solutions Provider
St Ives, Cambridgeshire
£30,000 - £40,000 + Company Benefits
Who we are:
We are a well-established, dynamic and successful IT Solutions company, with offices across the UK. Our clients include leading commercial and public sector organisations and our partners include multi-nationals such as HP and Microsoft. As well as being a HP focused partner for hardware and software we also have excellent qualifications and status with both VMWare and Veeam.
Our managed services team are based from our offices in St Ives and our data centre facilities in Huntingdon and Northampton and provides a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help customers align their IT functions to their core business requirements.
The IT Service Transition Manager Opportunity:
We are now recruiting for a Transitions Manager to join our busy team based from our St Ives office. In this role you will be overseeing the transitions of new and renewed contracts into our rapidly expanding customer base. You will play a key role in ensuring and verifying that contractual obligations have appropriate SLAs and that commercial and technical resource are in place to allow new services to be adopted and supported. This will involve ensuring the validity of requirements that have been captured, making sure they are accurate and sufficiently detailed and that the necessary due diligence has been conducted.
You will then set and manage customer expectations creating full scoping and project plans with key milestones for delivery of services as part of the on boarding process. You will ensure that service excellence is delivered throughout the transition lifecycle and maintaining the high standards we are renowned for.
As a market leader in our field with extensive qualifications and support from our business partners we aim to go from strength to strength towards a brighter future to further strengthen our position as a Managed Services provider.
This is a fantastic opportunity to work within an interesting and varied company who offer a busy yet friendly place of work.
Skills and Experience:
> Skilled in managing resources and dependencies from multiple suppliers and third parties
> Experience of undertaking a similar role within a technology setting
> Experience of managing multiple successful IT infrastructure projects for different business functions and/or technology areas
> Knowledge of platforms, storage, networks and infrastructure in general
> Good leadership and motivation skills
> Strong time management and organisational skills
> Ability to work interactively and flexibly within a small focused technical team as well as cross functionally with other internal departments
> Excellent communication skills both oral and written
> Good project management skills, ideally PRINCE2 certified
> Highly proficient in all MS packages
> ITIL (or equivalent) is preferred
> Team player
Location: St Ives, Cambridgeshire
Hours: Full Time 8.30am to 5.00pm / Monday to Friday (40 hours per week)
Salary: £30,000 to £40,000 (Depending on experience & skills)
Start date: ASAP
Other: Must have the right to live and work in the UK.
Must have own transport to get between sites and current driving license.
Any offer would be conditional upon the successful candidate passing a full DBS national security vetting process.
You may have worked in the following capacities:
IT Project Manager, IT Service Delivery Manager, IT Onboarding Manager, IT Services Manager. IT Infrastructure Projects Manager.
Interested? Just Apply Below...
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