Customer Service Coordinator - OTE £20,000

Birmingham, West Midlands, England
£15033 - £20000 per annum
29 Sep 2016
27 Oct 2016
Recruitment Genius Ltd
Contract Type
Full Time
£15,033 basic salary with £20,000 OTE

This company's aim is to give their customers peace of mind, so that when they have a home emergency and need to get things repaired, they get it done right.

Every single time.

The Role

- As an operations advisor at the company you will work as part of a close knit team to communicate directly with their network of engineers.
- Planning their movements and bookings for the day.
- You will also speak directly to their customers to let them know when they can expect their engineer to arrive. Helping to reassure the customer that their problem is completely under control and will be resolved as quickly as possible.

Requirements: Essential Skills:

- Highly motivated
- Able to think on your feet
- Excellent telephone manner
- Strong verbal and written communication skills
- Comfortable working in a fast past environment
- Good team player
- Strong IT skills

Previous experience in a logistics or customer care role is desirable but not essential as full training will be provided.


- Competitive bonus structure constant opportunity for career advancement
- Fair shift pattern shared amongst staff
- 20 days holiday plus bank holidays
- Career development
- In depth training programs.

Opening Hours:

Monday to Saturday 0700 - 2200
Sunday 0800 - 2000

40 Hour contract
Part time considered

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