Customer Account Manager (Public Sector)

£20,000-£40,000 per annum + commission, comprehensive training, and excellent benefits
28 Sep 2016
26 Oct 2016
AAJ - 11225 10
Paul Jones
Contract Type
Full Time
Due to ambitious growth plans we have a number of positions available within our dynamic Sales Division, specifically within our Public Sector focussed sales teams.

Our Customer Account Managers are the heartbeat of our business and we are looking for employees who share our passion and drive. 

You will engage with a variety of different customers, specialising in either: NHS and other healthcare organisations, Safeguarding Children’s & Adults Boards and Councils, or educational establishments such as schools, colleges, universities and private training providers.

As one of Yorkshire’s fastest growing companies, the successful company has been one of the UK’s leading providers of online learning for over twenty years and has delivered training to over 2 million learners.

At the global e-learning awards 2015, they were winners in four different categories, including gold for the prestigious 'E-learning development company of the year'.

We are based in the picturesque town of Ilkley on the edge of the Yorkshire Dales, surrounded by some of the UK’s most beautiful countryside. It’s a great place to work, and is ideally located between Leeds and Bradford.

This is a fantastic opportunity to take on a new challenge with an exciting and growing company.

The role requires you to:
  • Proactively manage of a portfolio of existing accounts with the aim of retaining their custom and maximising revenue and service opportunities
  • Build strong relationships through taking a consultative approach in order to deliver the outcomes, products and services that the customer needs
  • Project/ contract manage accounts and service delivery commitments
  • Work with colleagues and customers to develop and implement creative service solutions to meet customers changing and developing needs
  • Work with your Sales Manager and the Marketing Team to develop and deliver sales and marketing campaigns
  • Meets and exceed team and individual sales targets
You need to have:
  • Passion, tenacity and drive to meet individual and team targets
  • Confidence in presenting at all levels, to a range of different organisations
  • A strong customer focus and ability to build relationships to continue customer engagement with our products and services
  • The ability to communicate well at all levels with good attention to detail
  • A positive, confident and friendly demeanour with high level of integrity
  • Excellent client facing and telephone skills
  • A proactive approach and the ability to work on own initiative
  • The ability to develop and nurture relationships quickly
  • Excellent IT skills, you must be able to create presentations, have a working understanding of Excel and Word and be able to learn new systems quickly
  • A trustworthy nature, being able to work independently and as part of a focussed team
  • A full driving licence and access to a car and be willing to travel nationally, staying away from home on a regular basis
Our package includes:

  • Comprehensive induction & ongoing training, our Sales Academy will support you from day one, identifying and supporting you with all your training and development needs
  • Clear progression framework and commission
  • Individual & team incentives/ rewards – weekly and monthly awards, you can even win lunch at one of Ilkley’s award winning restaurants!
  • You will receive a top of the range Microsoft Surface, Satnav and mobile phone allowance for business use
  • Premier Inn business account/ meal allowance for overnight stays, a 16-25 railcard (where applicable) and a generous mileage allowance
  • 3% matched contribution Pension Scheme
  • Simply Health Plan (inc. gym discounts)
  • Life Assurance
  • Childcare vouchers
  • Team building events such as It’s a Knockout, Go Karting & meals out
  • Charity fun days raising money for Martin House, Comic Relief, Macmillan and other charities throughout the year
  • Lunch time activities including darts, pool & table tennis
  • ½ yearly offsite company update meetings and an excellent Christmas party!
We are an Equality & Diversity employer.  Core hours of work are 37.5 hours (Monday to Friday). If you would like to apply for this role, please submit your CV and covering letter detailing your current salary.