French speaking Customer Service Team Leader - 342LB

Hoddesdon, Hertfordshire
27 Sep 2016
25 Oct 2016
Contract Type
Full Time

French speaking Customer Service Team Leader
Account Management, Administration, B2B, Client Relationship Management, Customer Services, Customer Support, Delivery, Export, Order Processing, Quotation, Sales Coordination, Sales Support, Shipment, Transport, Warehouse
Salary: negotiable
Location: Hoddesdon, Hertfordshire
At commutable distance by car from Bishop’s Stortford, Cheshunt, Broxbourne, Enfield, Epping, Harlow, Hatfield, Hertford, Loughton, St Albans, Stevenage, Waltham Cross, Ware, Welwyn, A10 corridor, Essex, North London
Ref: 342LB

**This is a 12-month fixed-term contract likely to become permanent**

Please visit the French Selection UK website, vacancies section, search job reference: 342LB
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established, British manufacturing company with international operations.

Main duties:
To manage and motivate a Customer Service team to ensure an excellent level of Customer Service and to meet the company objectives.

The Role:
- To monitor the team workload and activities
- To train and develop the team
- To recommend changes and improvements to the business
- To act on any customer issues promptly and ensure total satisfaction
- To meet and improve set KPIs
- To provide an excellent level of Customer Services at all times
- To process orders and ensure on-time deliveries
- To produce quotations, invoices, order documentation and internal reports
- To build good relationships with clients and understand their needs
- To update client details accurately on the system

The Candidate:
- Fluent English and French (written and spoken)
- Previous experience in managing a Customer Service team
- Strong ability to motivate, promote team work and lead by example
- Good attention to details
- Able to work in a fast-paced environment and as part of a team
- Proactive, confident and dynamic personality
- Excellent communication skills
- IT literate

**This is a 12-month fixed-term contract likely to become permanent**

The Salary:
Negotiable, please state your salary expectations.

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.