IT Support Engineer (2nd / 3rd Line Support)

Negotiable D.O.E
26 Sep 2016
24 Oct 2016
Applicant Services
IT, IT Support
Contract Type
Full Time
Our client has identified an exciting opportunity for an experienced IT Support Engineer to join their growing IT business that supports small and medium businesses from a range of industries.

Recruiting for passionate and personable 2nd and 3rd Line IT Support Engineers who are looking to take the next step in their career in a fast paced, dynamic and service driven environment.

Position Summary
As IT Support Engineer your daily role and remit will include:
• Professionally supporting managed service clients with user bases between 1 and 250
• 2nd / 3rd Line Customer Support by resolution of incidents and routine change requests to agreed standards and service levels by means of our service desk application
• Organisation and implementation of customer desktop, server and network systems, troubleshooting and reacting appropriately to client requests and systems alerts
• Proactive planning, maintenance and support for clients’ IT systems and IT strategy
• Actively seeking opportunities to improve clients’ IT systems and IT operations
• Conducting client site visits for support and system development projects
• Maintaining strong client relationships and delivering excellent customer service to end users
• Completing assigned tasks on time and effectively managing own workload
• Communicating progress and issues both internally and to clients

Technical Skills
• Minimum of 2 years experience within a similar role is essential
• Experience of Office 365 range and Microsoft Cloud Products essential
• Server Virtualisation using Hyper-V or VMware is an advantage
• Experience of configuring & supporting VoIP Telephony
• Strong system, software and hardware diagnostics, fault finding and problem solving ability
• Experience of server implementations, device imaging and deployment
• Security focused whilst being aware of vulnerabilities and threats apparent

Who are we looking for?
• Experience of delivering support and technical expertise to end users face to face, over the telephone and via remote support software
• Excellent communication skills via face to face, telephone and email
• Ability to work to within tight time scales and deadlines within a team and on your own initiative
• Have the ability to converse with non-technical people without technical jargon and able to build and maintain good relationships with clients, colleagues and suppliers
• Full UK driving licence

How to apply
If you wish to be considered for this IT Support Engineer role click ‘apply’. You will receive an email shortly after your application - you will need to read this to complete your application.

Interview will include a technical skills test. You must be eligible to work in the UK.

Suitable skills/experience: IT Support Engineer, Windows Server, Technical Support, Analyst, Engineer, Networking, Troubleshooting, Helpdesk Analyst, Systems Administrator, VMware, 2nd Line Support, Office365, 3rd Line Support, Dynamics CRM, Sage, HyperV, Firewall, WAN,