IT Technical Support Engineer - MCSE and/or Cisco CCNA

Newcastle Upon Tyne, Tyne and Wear
Excellent Salary + Company Benefits Package
23 Sep 2016
21 Oct 2016
IT, IT Support
Contract Type
Full Time

IT Technical Support Engineer (MCSE and/or Cisco CCNA) - Leading UK IT Infrastructure Provider
Newcastle Upon Tyne
Excellent Salary + Company Benefits

We are currently recruiting for a skilled Technical Support Engineer to provide exceptional Service Support & Customer Management

Who we are:

From beginnings as an Internet Service Provider in 1994, we have developed and matured into one of the leading providers of IT infrastructure and support services across the UK.

After celebrating our 20th Anniversary in 2014, we truly have the longevity and experience to understand how in a technological world, highly effective IT is core to business success. That is why we pride ourselves on delivering superior IT infrastructure and support.

The IT Technical Support Engineer Role:

The role-holder will provide high level remote and onsite IT technical liaison, support and network administration to our customers, with responsibility for the full lifecycle of Incidents and Problems. The position will require close working with all Teams in all levels of Technical Support and Engineering.

Key skills for IT Technical Support Engineer are:

> IT Support and Customer facing skills
> Excellent analytical and troubleshooting skills for problem resolution
> Excellent interpersonal and verbal communication skills and the ability to generate strong and lasting relationships with our customers
> Should hold a current MCSE and/or CCNA qualification or be able to demonstrate a similar level of knowledge
> Excellent understanding of Networks, Protocols and Internet Technologies
> Cisco qualification(s) would be desirable, however knowledge, interest and awareness of Cisco products is essential


> Good experience in IT Support and Customer facing environment
> Previous experience of working within an IT service provider environment would be desirable
> Awareness of ISO / BSI and ITIL frameworks.
> Awareness of working with Service Level Agreements
> Full UK driving licence is would be preferable but not essential

Personal Attributes:

> Successful individuals will be able to demonstrate enthusiasm and commitment to solving customer problems and enjoy working in a service driven environment.
> They should be able use their judgement to suitably manage client issues and resolve problems.
> Candidates should be able to demonstrate strong communications skills, both written and verbal.
> An ability and willingness to manage a variable number of incidents and service requests to a number of geographically dispersed customers.
> Good team working and organisational skills are essential.

Working Hours:

> Covering Monday to Friday 7am to 7pm (7.5 hour shifts within the day). 

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.