Northern Operations Manager (Work Based Learning)

£28,000 – £31,000 (Dependent on Experience)
30 Aug 2016
31 Oct 2016
Contract Type
Full Time

Current Vacancies

Northern Operations Manager (Work Based Learning)


Responsible to: Operations Director


Location: North

Sector: Facilities, Security, Cleaning, Team Leading/Management, Hospitality, Retail, Customer Service, Business Administration and Health & Social Care.

Pay Grade/Package: Salary £28,000 – £31,000 (Dependant on Experience), Mobile phone, laptop, Company Car, Fuel Card, Company Credit Card. Company Pension Scheme & Health Care Plan. ___________________________________________________________________________

Due to expansion an exciting opportunity has arisen within Jigsaw Training for a Northern Operations Manager. This is an exciting time for Jigsaw Training as we are an ambitious organisation with a clear vision for growth and a strong sense of values.

Overall Purpose of the Role

The post holder will be responsible for effectively leading, managing and supporting all tutors and sites within their region to ensure every individual employee is maximising their potential and that everyone is working together to achieve the best outcome for our learners. Provide operational leadership of the region to ensure the delivery of national and local targets. Ensure a high quality learning and assessment experience of all learners is consistently achieved and client satisfaction not only met but exceeded. The building of client relationships and new business in an anticipated high growth period. This will include creating operational plans as well as ensuring quality is managed and delivery supports the business strategy, goals and objectives.

Person Specification: Knowledge, Skills and Experience;

  • Leading the Operational team, ensuring confident leadership, whilst at the same time engaging with and involving the team in decision making processes

  • People Management experience (including Recruitment, Performance Management Disciplinary, Grievances & dealing with Poor Performance)

  • Experience within a work based learning delivery (funded) environment

  • Leadership of multi-disciplinary teams across several sites

  • Managing in a target driven environment

  • Knowledge of the requirements of the SFA, Awarding Organisations and Ofsted

  • Knowledge of the Apprenticeship Framework and Standards

  • Comprehension of the learning and assessment process

  • Numerate, with experience of setting and managing targets/ budgets

  • Employment Law, as related to the practical management of people

  • Experience of dealing with External Regulators

  • Ability to interpret financial profile statistic and manage trends

  • Ability to deliver presentations to external stakeholders

  • Aptitude to influence, motivate and build trust

  • Project management experience advantageous

  • Competent user of MS Office packages; excellent IT literacy

  • Commercially astute, recognising the link between service provision and business development


  • Extensive experience within the funded Work based Learning environment at Supervisory/ Management level

  • Leadership of teams in a target driven environment

  • Ability to interpret and analyse statically; data and profiling

  • Knowledge of Apprenticeship Framework, Funding rules & Common Inspection Framework

  • Managed individual performance, promoting CPD and effectively addressing under performance

  • Report writing skills at senior level

  • Strong administration & planning skills

  • Able to effectively prioritise; managing conflicting and competing priorities

  • Ability to coach and develop people and the business

  • Strategic Thinking

  • High energy level - able to collaborate across teams to achieve a common goal

  • Competent user of MS Office packages; excellent IT literacy

  • Experience of budget control  

  • Hold a full valid driving license and/or*access to a form of transport which will allow the post holder to meet the requirements of the job in full. (*This refers to any candidate who has declared that they have a disability which debars them from driving.)


  • Experience of assessing /coaching within a ‘Work Based’ learning environment with experience of apprenticeship frameworks including Functional Skills

  • Knowledge of the Apprenticeship Reforms and Employer Levy

  • Working with Director level stakeholders

Additional Information

  • The post holder’s duties will require them to be able to travel across all parts of the UK for meetings/activities which may occasionally extend beyond normal office hours.

  • Applicants will be subject to relevant DBS checks

  • 10 year checkable work history, or full work history age dependant

  • Employment is subject to satisfactory references and DBS check

General Information:

To apply for this position, candidates must be eligible to live and work in the UK

All applicants must demonstrate in their application their ability to meet the Key Responsibilities, Qualifications/Skills/Experience detailed within the role profile for short listing purposes.

Jigsaw Training is an equal opportunities employer

Closing Date: 30th September 2016

Apply for this position by e-mailing your CV and a covering letter to

***Please No recruitment agencies***

Due to high volumes of applications, in some instances we are unable to respond with individual feedback. Accordingly, if you have not been contacted within 2 weeks, unfortunately on this occasion your application has been unsuccessful