Recreation Assistant II (Fitness) Relief

North Ayrshire Council
31 May 2016
11 Nov 2016
Contract Type
Full Time

Job Description

Job Ref L728

Various locations throughout North Ayrshire

Please click on to apply for this post.

Role Definition

The post holder will take responsibility for the general safety, preparation and cleaning of facilities whilst delivering excellent customer service.

Providing fitness instruction, gym inductions, evaluating, planning and creating customer programmes.

Actively encourage potential subscribers to join and then ensure the retention of subscribers.

Setting up equipment in accordance with facility bookings. To undertake tasks related to the operation and cleanliness of the facility whilst ensuring the safety of colleagues and customers.

Key Tasks and Responsibilities

Corporate Responsibilities

  1. Providing a customer focussed service ensuring consistent, high quality delivery to our customers.
  2. Ensure the health and safety of employees, customers and others in accordance with Company policies and procedures.
  3. Maintain high standards of personal presentation and hygiene.
  4. Work as part of a team to ensure the effective operation of the Company.
  5. To positively promote the Company, facilities, activities delivered and Company initiatives.
  6. To provide assistance to customers seeking advice and/or information, resolving customer enquiries and referring enquiries to management where necessary.
  7. To undertake ongoing training as required in order to maintain the highest levels of operational efficiency, competency and customer service.
  8. Maintain an awareness of the Company's commitment to energy reduction and environmental management.
  9. Adopt a flexible attitude to your role at all times undertaking activities that assist the Company in maintaining a competitive advantage.
  10. To undertake any other reasonable required duties as instructed by management or someone acting on their behalf, in addition to the role specific tasks and responsibilities detailed below.


Role Specific Tasks and Responsibilities

  1. Supervising activities in the fitness areas and operating in a manner consistent with safe working practice, ensuring the efficient and effective operation of the facility.
  2. Ensure all persons using the fitness areas receive instruction in the safe operation of the area and equipment.
  3. To advise and provide customers with appropriate training programmes.
  4. Advise customers on appropriate subscription packages, and processing of subscriptions.
  5. Maintaining customer records of induction and programmes.
  6. Actively engaging with members of the public in their use of the facilities, encouraging repeat visits.
  7. Deal with emergencies and first aid as required ensuring, where appropriate, the use of all lifesaving and emergency equipment available.
  8. Assist as required with the general supervision of the facilities and services, providing assistance to customers, encouraging repeat visits of facilities and activities.
  9. Assisting members of the public in their use of the facilities, providing information on programs, activities and initiatives, presenting a friendly, helpful and welcoming environment to all customers.
  10. To carry out cleaning duties both within and outside the facilities to maintain the highest standards of hygiene in preparation for use, and during the hours of operation.
  11. Follow Normal and Emergency Operating Procedures.
  12. Assisting with the daily operations of the building ensuring effective, accurate and timely set-ups and take-downs and changeovers as required.
  13. Ensure that all equipment in the fitness areas is maintained to a specific standard
  14. Assist in undertaking visual inspections of equipment as and when necessary, reporting any faults or defects.
  15. Accurately filling forms or reports relating to their normal duties.
  16. Assisting with deliveries to the centre, storage and stock control.
  17. Taking occasional responsibility for the induction and development of new members of staff.
  18. Assisting in effective fitness operations through the delivery of activity programmes for groups and individuals. 



Essential/Desirable Criteria








Education and Qualifications

REPS Level 2 recognised gym qualification


Emergency first aid


REPS Level 3 fitness qualification


Ongoing CPD attendance

Application form and interview


Delivering customer services


Delivering supervision, inductions, instruction and providing fitness programmes.


Undertaking cleaning duties

Customer sales and direct debit systems


Completing routine administration



Application form and interview

Specialist Knowledge

Awareness of health and safety in relation to yourself and others


Awareness of the needs of customers using fitness facilities






Awareness of promoting fitness facilities


Understanding of standard operating procedures and emergency action plan


Knowledge of electronic booking systems

Application form and interview



Skills and Abilities

Ability to work as part of a team.

Well organised and a good communicator.

Able to deliver high quality service with the minimum of supervision.

The ability to effectively promote, market and ‘sell' the service and the Centre


The ability to deal with customers and their queries and concerns with tact and sensitivity


Application form and interview



Key Behaviours

Enthusiastic and positive manner

Dynamic individual with ‘can do' attitude

Excellent interpersonal skills.

Demonstrates trust, openness and respect in dealing with people.

Quick thinker, able to stay calm in emergency situations.

Flexible approach to tasks and workload


Application form and interview


Good standard of physical fitness


Able to work unsocial hours


Ability to work flexible shift patterns e.g. morning, evening and weekend shifts


Ability to pursue further training opportunities.


Application form and interview

The Individual








Level of Behaviour Required

Managing Self

Planning, Organising & Decision Making


Self Development




Achieving Performance

Customer Focus


Continuous Improvement


Delivering Results


Working with Others



Effective Working Relationships


People Management


Additional Information

We will be in contact with you no later than 20 working days after the detailed closing date of the post however if you have not heard from us within that period, unfortunately you have been unsuccessful on this occassion.

Living Wage Allowance

KA Leisure supports the Scottish Government's ‘Living Wage' initiative, which provides that all employees should earn at least £8.33 per hour. Therefore, successful applicants will be paid the ‘Living Wage' - (the Hourly Rate for the post + a Living Wage Pay Supplement, in order to bring their earnings to £8.33 per hour).

Regulated Work with Children/Protected Adults

Where work is considered regulated workwith children and/or protected adults, it is an offence to apply if you are barred from working with children and/or protected adults. Dependent on the the classification of post, preferred candidates will be required to join the PVG scheme, undergo a PVG Scheme update or complete a Police Check Scotland prior to a formal offer of employment being made by KA Leisure.

PLEASE NOTE: Successful candidates will meet the cost of the relevant PVG/Police Scotland check; it will be deducted from salary following commencement of employment with the Company.