Social Media Advisor

We have an exciting opportunity for a Social Media Advisor to join our team based in Thame. The role will be part time working 20 hours per week, on a 6 month fixed term contract offering a salary of £8.20 per hour.

This is a fantastic opportunity for us to represent a Global leader in the Beauty and Cosmetics industry with a vast portfolio of iconic brands. We are looking for an exceptional part time Social Media Advisor who will immerse themselves in the brand and deliver a first class service to customer and consumers.

Social Media Advisor – The Role

The role will require you to develop a sound understanding of the product and services and to embrace brand values.

You will handle inquiries & complaints from consumers through WebChat, telephone & email focusing on Product advice & availability.

Social Media Advisor – Requirements

You should:

- Have experience in Social Moderation / Brand Listening

- Have 1 year Social Media experience

- Be able to demonstrate a proven track record in delivering exceptional customer service

- Be confident with an enthusiastic telephone manner

- Be passionate about delivering exceptional customer service

- Strong administrative skills with a keen eye for detail

- Have a proactive approach to problem solving

- Have a professional outlook, self-confident with a ‘can do’ attitude

- Have a strong team work ethic and a working knowledge of excel and Microsoft word

- Have experience of working under pressure

Social Media Advisor – Shift Pattern

4 days per week between:

Monday to Friday, 9am - 2pm OR 5pm - 9pm

Saturday's OR Sunday's 9am - 2pm on a ROTA basis

Benefits of working for CPM

- Free parking onsite

- 22 days holiday + BH (Increasing a day a year capped at 31) PRO RATA

- Sports and Social club

- Onsite restaurant

So if you feel you’re up to the challenge of becoming our next Social Media Advisor, then click ‘Apply’ today!