Production Support – Team Leader

Crewe, Cheshire
50K plus benefits
26 Jul 2015
23 Aug 2015
Contract Type
Full Time

The purpose of the position is to deliver Operational Support Services for IFCS across WEX Global, as a member of Service Management & Operations (SMO) and specifically as part of Operational Support team(s).  The Production Support Team Leader is also responsible for the provision of leadership of a team specialising in supporting the core IFCS Application and subsidiary related applications, Client Liaison and locality based training:

  • Assisting the SMO Manager leadership of the locally based support Team through leading continuous improvement and best practice initiatives
  • Providing senior level advice and guidance to team members in relation to operational support , validation and client engagement in alignment with the “IT Infrastructure Library” (ITIL) best practice methodology
  • Providing advice and guidance to team members in relation to creating clear and concise, fit for purpose operational support documentation
  • Providing quality advice to stakeholders, and ensuring quality reporting deliverables are produced by the team to approved standards, within agreed timeframes
  • Managing staff within the Production Support team, including being available for consultation during after-hours support
  • Providing input into the Continual Service Improvement programme that will enable IFCS Global Operational Support develop their skills and knowledge, ensuring sufficient operational capability within the teams and a consistent and competent application of the SMO Practice
  • Supporting projects and programmes to ensure they are aligned with best practise Operational Support methodologies