Territory Sales Manager

Territory Manager

Mission: Change the lives of adult smokers by promoting IQOS, a reduced-risk heated tobacco product. Lead a team of 5-10 Field Sales Executives (FSEs) to drive sales and awareness within a controlled environment.

Role Overview:

As a Territory Manager, you ll manage, coach, and motivate your sales team, ensuring high performance and delivering exceptional customer experiences. This field-based role requires strong communication, leadership skills, and a commitment to helping your team succeed.

Key Responsibilities:

Performance Management

• Plan and submit weekly schedules to ensure team efficiency.
• Monitor and drive regional targets and sales averages.
• Identify underperformance causes and implement improvement plans.
• Track daily performance and address concerns promptly.
• Minimize absenteeism by addressing issues quickly.

Quality & Retention

• Champion exceptional customer experiences and balanced sales quality.
• Ensure the value proposition is clearly communicated by your team.
• Maintain high standards through mystery shop results and customer journey checks.

People Management

• Lead by example in all aspects of the FSE role (pitching, selling, coaching).
• Deliver impactful sales training and develop team sales techniques.
• Onboard new starters with tailored performance plans.
• Build team morale, encourage healthy competition, and celebrate successes.
• Manage team equipment, ensuring readiness and accuracy.

Relationship Building

• Build trust with FSEs, retailers, and field teams.
• Bridge communication between head office and frontline staff.
• Address morale-impacting issues proactively.

Data & Reporting

• Submit accurate daily reports on time.
• Master reporting systems to analyze regional data and trends.
• Provide high-level training on reporting platforms to your team.

Issue Escalation

• Act as the first point of contact for team queries, resolving or escalating issues efficiently.
• Troubleshoot effectively before involving senior stakeholders.

Requirements:

• Valid driver s license and access to a car.
• 2+ years of sales experience, with 1+ year in sales management.
• Proven ability to achieve targets and foster relationships.
• Strong work ethic, communication, and organizational skills.
• Full-time availability (8 hours/day, 5 days/week).

What s in It for You?

• Competitive bonus structure.
• Corporate expense card for business costs.
• Paid five-day training covering company, product, systems, and role expectations.
• Pension scheme.

Please note - A full job spec can be sent on request