Repairs Co-Ordinator

Our client is looking for a repairs coordinator to join them on a part time temporary basis. This role will last until March 2025. This position is to cover a temporary flexible working request, with the potential to become a permanent position in the future. The role will be office based while training is undertaken, with the potential for hybrid working at a later date. The hours are 18.5 per week, but there is flexibility around how these are worked, and are open to discussion. Some potential patterns could be 8:00 - 18:00 Thursday & Friday, 9:00-15:30 - Wednesday, Thursday & Friday.

The role will involve scheduling repairs and tasks to colleagues on site, keeping residents updated at all stages of a repair, keeping accurate notes of actions and conversations, investigating repairs and raising new repairs.

Key responsibilities:

• Receive and respond to customer enquiries
• To accurately raise reported repairs and prioritise in line with agreed timescales, ensuring policies and procedures are followed.
• Ensure that repair requests are allocated, planned, and scheduled effectively to maximise the use of resources and completed "right first-time".
• Pro-actively monitor the progression of allocated jobs throughout the day and communicating with operatives, surveyors, and customers to ensure the timely completion of works.
• Ensure operatives have acceptably completed repairs using their mobile devices and give feedback to trade managers and supervisors if there are any issues.

You will need:

• Strong customer service experience
• IT skills
• Experience in repairs

If you have the skills or would like to know more, please apply now!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.