Correspondence and Appeals Officer

Ashton-Under-Lyne, Greater Manchester
£37,575 - £38,769
04 Jul 2024
28 Jul 2024
Contract Type
Full Time

Correspondence and Appeals Officer (x5)

Salary: £37,575 - £38,769 (or £32,076 - £33,945 excluding Inner London Weighting)
Contract Type: Permanent
Working Pattern: Full time, 35 hours per week

London Borough of Islington has vacancies in their Notice Processing and Operations Team. The positions will be based at either of our two sites: Ashton-Under-Lyne (Manchester), or Islington (London). The successful applicants may be able to work some days from home.

The Correspondence Officer role involves investigating appeals against parking tickets, making decisions in line with existing policy and responding in a customer-focused manner. Candidates should be articulate, able to deal efficiently with large volumes of correspondence, and understand the need for high quality and accuracy in the work they produce.

To deal with all written enquiries, challenges representations and Appeals, received from members of the public in relation to Penalty Charge Notices.

The successful candidate will be part of a team of Correspondence Officers and will collaborate with other teams and colleagues across Islington's Parking Operations. Parking Operations provides an important service to residents, visitors, businesses and those travelling through the borough.

Please refer to the person specification within your application to demonstrate your suitability for the post. Previous applicants are welcome to reapply.

In return, we can offer you:

  • Up to 31 days leave per year (increasing to 36 days after five years of local government service)
  • 35-hour working week
  • A range of flexible working arrangements
  • Excellent pension scheme
  • Cycle to Work scheme and discounted gym memberships

To be considered for this role, please fill out an online application form via our website by clicking apply. 

Closing date: Sunday 28th July 2024 at 23:59pm

For further information or for an informal conversation about the post, please contact: Mark Pope, Correspondence and Appeals Team Leader 07795 611 590