Protective Services Principle

OCS Group UK
20 May 2024
17 Jun 2024
Contract Type
Full Time

Job Reference: SEC/JM/13-05/1163/3

Job Title: Protective Services Principle

Location: Site Based

Site Address: Trent House, Station Street, Nottingham

Postcode: NG2 3HX

Salary: Competitive

Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 08:30 - 16:30 - 40 hours per week

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of GBP1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

This role is based at Capital One in Nottingham City Centre and the working hours are Monday to Friday 08:30-16:30 with some out of hours work expected to meet business requirements. Included within this role is remote supervision of frontline security staff at a satellite site in central London where the successful candidate would be expected to visit once per month. Benefits included within this role are use of the free on site gym and a subsidised restaurant.

The successful candidate is responsible for the effective and efficient supervision of services which protect client assets and people, at multiple sites, whilst maintaining an exemplary corporate image and delivering top standards of professionalism and customer experience. Service delivery through the application of corporate standards, adherence to procedures and proactive awareness of current and future security risk is the expectation, alongside flexible service delivery which meets or exceeds customer requirements.

The role holder is expected to demonstrate a passionate commitment to personal and team performance and development whilst positively assisting with change management and understanding the application prioritisation. Must be a sound communicator able to engage with people at differing levels whilst maintaining technical skills commensurate with the role. The role holder should be trusted and a proactive adviser to the Protective Services Manager.


  • Wide range of retail discounts
  • Discounted gym membership
  • Join our Cycle to Work scheme
  • Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our events
  • Access to internal Mental Health First Aiders
  • Immediate access to Opportunity our internal Learning and Development platform
  • Required professional membership fees paid for
  • Win monthly Superstar Awards

Key Responsibilities:

1 - Protective Services

  • Effectively supervise the Protective Services team to deliver client programmes and be conversant with global security and local standards and procedures.
  • Supervise the delivery of the highest standard of access, console, patrol and related guarding services.
  • Supporting the Protective Services Manager to leverage available human and technical resources to maximise the protective shield around Capital One people and assets whilst maintaining exemplary customer experience.
  • Help to deliver flexible, quality, timely and measurable protective services which meet the prevailing risks.
  • Provide effective advice and support the escalation service for the Protective Services team.
  • Respond effectively and, when tasked to do so, investigate security or other incidents within Capital One parameters.
  • Plan for and protect Capital One people and assets when offsite.
  • Create awareness around human and technology solutions which enhance people or asset protection.
  • Manage alongside the Protective Services Manager, all security vendor s delivery of timely and effective maintenance, services and contract deliverables.
  • Support team delivery of local objectives and procedures.

2 Leadership

  • Build a great security brand through business and community relationships, quality customer experience, service flexibility and professionalism.
  • Supervise and develop team members by structure, training, coaching, mentoring and feedback helping to ensure every person is the best they can be in an environment of ownership. Escalating gaps and solutions to the Protective Services Manager.
  • Encourage excellent team morale, recognise success, support change and encourage people to master new skills.
  • Represent the Protective Services Manager and support the maintenance of a Protective Services role cover and succession structure.

3 Life Safety

  • Deliver swift response to live and test evacuation and invacuation situations in accordance with Life Safety programme procedure.
  • Develop and deliver training and testing for the Protective Services and Life Safety teams and others to skill them to respond to related incidents.
  • Support Global Security to manage counter terrorism preparedness or events, and travel security incidents.

4 Administration and Compliance

  • Deliver timely and accurate reports, testing and documentation to Protective Services Manager
  • Deliver contracted service hours in line with SLA/KPI
  • Administrate the guarding service.
  • Manage delivery of performance, testing and KPI outcomes and plan and present occasional performance meetings for Capital One.
  • Support delivery against contract terms, third party, regulatory and compliance requirements.
  • Be aware of, and seek guidance around, new security risks, trends, regulations and standards.
  • Contribute to training exercises.
  • Support unspecified projects, programmes, exercises and duties as required by the Protective Services Manager or Global Security.
  • Hold and maintain professional certification and licences as required.

About You:

  • Applicants must have the right to work in the UK
  • Experience in the security or guarding profession with a knowledge of criminal and employment law.
  • Supervisor/managerial experience
  • Excellent Business Planning Skills
  • Confident with excellent written and verbal communication and interpersonal skills.
  • Flexible, honest, reliable, proactive and able to work on their own initiative and as part of a team.
  • Ability to think and act quickly under pressure.
  • IT literate with exceptional customer service skills
  • Holds and Institute of Leadership and Management Level 3 or equivalent.
  • Successful passage of background and reference checks, job related in addition to any mandatory licensing requirements.
  • Seeing, hearing, speaking, and writing clearly, in order to communicate with employees and clients, observe and report incidents, and direct others.
  • Required to be available 24/7 for security related emergency situations.
  • Required adjusting schedule regularly and working hours necessary to meet operational needs.
  • Required ability to handle multiple tasks concurrently.
  • Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing multiple floors of stairs; walking up inclines and on uneven terrain.

How to apply

If you are interested to join a business that encourages professional developme

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