Customer Advisor Full Time

06 May 2024
30 May 2024
Contract Type
Full Time

Our successful Stoke Branch are looking to recruit for a Customer Advisor.

The ideal candidates will be approachable and friendly, someone who will meet the needs of our customers and provide service with a smile.

In this position, you will play a key role in the sale of our full range of building supplies and therefore, previous trade counter sales experience in a busy merchant environment is desirable for this role, but not essential as full training will be given.

Responsibilities and Duties

  • Dealing with customers face to face and over the telephone.
  • Giving excellent customer service and sound product advice.
  • Providing quotations for customers.
  • Purchasing materials and managing stock levels for the building materials side of business.
  • Taking a proactive approach to sales, using every opportunity to make or increase a sale.

Qualifications and Skills

You will be working within a close-knit team and will be dealing with our customers on a daily basis. You will, therefore, need to be the person that our customers will look forward to seeing knowing that they will always receive excellent customer service and sound advice. You should also be enthusiastic, hardworking and have a positive attitude alongside: -

  • Sales experience within a merchant environment is preferable although training will be given to the right candidate.
  • Previous sales/ customer service experience in a retail environment is essential.
  • Building supplies product knowledge is advantageous.
  • Confident when dealing with customers.
  • The ability to build great customer relationships.
  • A good telephone manner, excellent communication and interpersonal skill.
  • Computer literate.
  • Roles will be working alternate Saturday mornings.


In return, you can be a part of the UK's largest independent Builders Merchant and winner of many industry awards. Some of the benefits we offer include:

  • A competitive pay package
  • Generous discretionary bonus scheme
  • Substantial staff discounts
  • Training and development opportunities
  • Holiday scheme which rewards length of service
  • Perkbox discounts
  • Contributory pension scheme
  • Financial Planning Support
  • Cycle to work scheme
  • Free parking
  • Enhanced Maternity
  • Enhanced Paternity
  • Substantial Employee Discount
  • Employee Assistance Programme
  • Mental Health Support

MKM is the leading independent builders' merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 127 branches and over 3000 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the 'MKM family' for everyone. We hope you will join us on our journey!