Team Leader

National Express Group PLC
29100.00 - 29100.00 EUR Annual + GBP29,100 per annum
27 Feb 2024
26 Mar 2024
Contract Type
Full Time

Airside Transport Solutions is one of our newest ventures and this role is an exciting opportunity to develop and grow our fledgling business into a major part of our new premier parking service at Dublin Airport.

We are hiring for full time Customer Service Advisors, Car drivers (B Licence) and Team Leaders to join our diverse and dynamic team to support the elevation of the overall airport experience

Running a 24 hour service, shifts will be 03:00 am to 11:30 am, 11:00am to 19:30 and 19:00 to 03:30 am. (maybe subject to change)

As a Shift Lead you will be responsible for the day to day running of the valet parking team, as direct line management to our Drivers and Customer Service Advisors, providing direction and maintaining the efficient daily running of the service.

What you'll need

  • Excellent people and communication skills with the ability to deal with people effectively and with ease
  • Proven people management, inclusive of development training
  • Ability to handle any minor mechanical issues with a car
  • A Full valid UK/ EU car licence
  • Experience of delivering excellent customer service in a fast paced working environment
  • Basic computer literacy
  • The ability to work shift patterns including weekends and bank holidays to meet business demands

What you'll do

  • Direct line management of Drivers and Customer Service Advisors to provide direction of vehicle runs and duties throughout the day, completing preparatory work to the cars to ensure they are ready for departure for the Driver such as de-icing
  • Responsible for directing drivers to their appropriate parking location in the Green Car Park to ensure all vehicles are moved efficiently throughout the day
  • Responsible for vehicle key management including daily vehicle counts
  • Management and driving of a runner vehicle, ensuring it is charged and readily equipped with petrol and diesel in the event this is required for customer vehicles

What we'll offer you

  • €34,000 per annum with a Night shift allowance
  • 23 days annual leave + Bank Holidays
  • Company pension after 6 months service
  • Life insurance
  • Private online GP service
  • Discretionary employee incentive bonus scheme
  • Access to our Employee Assistance programme
  • Employee discounts
  • Free coach travel
  • Private online GP service
  • Endless opportunities for career progression within the business

Things to Note

We are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.