IT Support Specialist

Robert Half
32000.00 - 35000.00 GBP Annual
12 Feb 2024
13 Feb 2024
IT, IT Support
Contract Type
Full Time

Robert Half have partnered on an exclusive basis with an established entertainment/media retailer in the Nottingham area to recruit an IT Support Specialist on a permanent basis.

Duties and Responsibilities

  • Provide direct support to employees on all technologies in use and supported by the Information Technology department. Candidate must always maintain a professional and helpful demeanor with customers.
  • Use systems designated by department management to track user requests for assistance. Follow specified procedures on the use of said system. Monitor the Helpdesk Ticket queue and fulfil requests in a timely and courteous manner.
  • Coordinate with vendors as appropriate on the resolution of problems. Maintain contact log of vendor contracts in accordance with specified procedures.
  • Coordinate with other IT staff members as appropriate for the resolution of problems. Proactively seek assistance from other staff members as required to quickly resolve customer problems.
  • Observe company guidelines regarding copying of software and advise department management when any illegal use of software is discovered.
  • Deliver, pick up, and/or ship equipment to repair vendors as required. Track such activities in accordance with department guidelines.
  • Notify department management in writing when any equipment is relocated within the company, including serial numbers, original location of equipment and new location of equipment.
  • Promptly advise department management of any situation that will cause a substantial delay in the resolution of a user's problem.
  • Manage user and systems accounts in Windows Server, SQL 2016, Warehouse Management system, and Sage 300.
  • Maintain an accurate inventory of IT equipment (Asset Tagging) and maintain documentation of systems and software configuration.
  • Ability to provide end user training or desktop packages such as Office 365 and Windows 10.
  • Must use good judgment in making changes to critical business systems to resolve business impacting outages.


  • Previous experience in a dedicated IT Support role providing 2nd Line Support
  • Demonstrated experience with Active Directory, DNS, and DHCP
  • Experience with networks (LAN, WAN) and patch management
  • Knowledge of system security (eg, intrusion detection systems) and data backup/recovery
  • Experience working with Avaya or similar IP based phone systems.
  • Experience with helpdesk tools and ticket routing
  • Experience supporting enterprise resource planning systems (SAP, Oracle, Sage, or MS Dynamics).
  • Excellent organizational, time-management and communication skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a changing and creative environment.


  • GBP32,000 - GBP35,000 + additional benefits
  • This position requires the successful candidate to be part of an on call rota - on call allowance provided.
  • This role is to be based on site

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