Service Support Advisor

Havant, Hampshire
05 Feb 2024
04 Mar 2024
Contract Type
Full Time

Service Support Advisor



Hyde is looking to recruit a Service Support Advisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Service Support Advisor at Hyde you will be working within Property Maintenance, to ensure repair calls are escalated to appropriate departments, as well as providing administrative support to the team.


  • Administration support
  • Handle repairs enquiries transferred from the Customer Services Centre.
  • Collaborate with Trades Staff, Contractors, and other relevant teams to troubleshoot and diagnose repair issues.
  • Assist with customer complaints and concerns related to property repairs.
  • Maintain accurate and comprehensive records of all customer interactions, ensuring information is up-to-date and accessible to relevant teams for tracking and reporting purposes.

Skills and Experience Required

  • IT proficiency – including Microsoft packages
  • Experience working in customer service
  • Good organisation and admin skills
  • Excellent communication skills, both written and verbal
  • Ability to work collaboratively in a team environment and independently when required


  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.