Customer Service Advisor

Harvey Beric Associates
22000.00 - 25000.00 GBP Annual
25 Jan 2024
22 Feb 2024
Contract Type
Full Time

We are currently seeking a dedicated and enthusiastic Customer Service Advisor to join our client based on the outskirts of Burton on Trent. The successful candidate will be responsible for providing exceptional customer service to clients, addressing their inquiries, resolving issues, and ensuring a positive experience.Responsibilities:

- Respond to customer inquiries and provide assistance via phone, email, or chat- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships and trust with customers through open and interactive communication- Handle customer orders, complaints, provide appropriate solutions, and alternatives within the time limits- Keep accurate records of customer interactions, transactions, comments, and complaints- Follow communication procedures, guidelines, and policies- Take the extra mile to engage customer'sRequirements:

- Proven customer support experience or experience as a client service representative- Strong communication and interpersonal skills- Ability to multi-task, prioritize, and manage time effectively- Customer focus and adaptability to different personality types- Ability to handle stressful situations and remain calm under pressure- Proficient in MS Office and customer service softwarePreferred Qualifications:

- Knowledge of SAP & CRM systems - Experience in a Customer Service roleIf you are passionate about providing excellent customer service and are committed to fostering positive relationships then please apply now. However, if you do not hear back form us within 48hrs, kindly assume you have been unsuccessful. (agy)