Switchboard Operative - 6 month FTC

Recruiter
Brampton Recruitment Ltd
Location
Stoke-on-Trent
Salary
22000.00 - 22000.00 GBP Annual + GBP22,000 Per Annum
Posted
19 Jan 2024
Closes
16 Feb 2024
Contract Type
Contract
Hours
Full Time
Our client is a well-established company who have built their business around service, scale, people, and values. Offering a warm and friendly working environment, their business is made up of thousands of professionals spanning multiple countries.

A fantastic opportunity has arisen for a Switchboard operator to work for a well-established company that offers a warm and friendly environment. As a Switchboard Operator, you will be responsible for providing exceptional customer service to a range of external clients and internal.

Job Description:
  • The role of the Switchboard Operator will be to answer all incoming calls from the client base and answer emails, or web enquiries in a fast and timely manner
  • To process all requests and log these on to the in-house system
  • Working to time frames and ensuring all calls wait is to a minimum to complete customer satisfaction
  • To ensure all calls are transferred to the relevant person professionally and promptly
  • Liaise with subcontractors to log faults and schedule Engineers to attend the site
  • The Switchboard Operator will be a point of contact for all incoming enquiries so a professional nature must be always possessed
  • Ensure the switchboard database is always maintained and kept up to date
  • Carry out any ad-hoc admin tasks and provide support to the service desk as and when required
Candidate Requirements:
  • Client-focused
  • Excellent telephone manner
  • Highly organised
  • Must have a keen eye for detail
  • Warm and personable nature
  • Good time management
  • Good level of IT skills
Hours: Monday- Friday 8:30 am 5:30 pm
Salary: GBP22,000 Per Annum

Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.