Motor Claims Handler

Motor Claims Handler

Liverpool

23,000 - 27,000

An excellent opportunity is currently available with an outstanding client of ours to join their Claims department as a Motor Claims Handler on a permanent basis.

Key Duties and Responsibilities

• To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
• To ensure recovery of claims outlay, where necessary
• Ensure reserves are accurately based on current information for all elements of the claim within authority levels
• Make correct policy decisions in regard to indemnity and coverage referring where necessary
• To review liability to ensure correct decision made and where necessary negotiate liability settlement
• Appoint appropriate partner companies and monitor/manage their performance
• Clear communication with customers, third parties and their representatives
• Deal with telephone calls including completing any actions necessary as a result
• Maintain own allocation of files within SLA
• Contribute to team/department performance by assisting colleagues to ensure team targets are met
• To process and/or authorise payments within authority levels
• To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints

Must Haves

• Clear communication
• Deal with telephone calls
• Appoint appropriate partner companies and monitor/manage their performance
• Ensure reserves are accurately based on current information
• To process and/or authorise payments within authority levels