Customer Services Advisor - Part Time
- Recruiter
- Confidential
- Location
- Hinckley
- Salary
- Competitive
- Posted
- 18 Aug 2022
- Closes
- 15 Sep 2022
- Sectors
- Manufacturing & Industrial
- Contract Type
- Permanent
- Hours
- Part Time
ABOUT US
We aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furniture and excellent customer service. Our vision, is to be the leading fitted furniture specialists as well as win national awards for service, while creating stress-free environments for all.
We have an exciting opportunity for a friendly and enthusiastic Customer Services Advisor to join our New Homes and Hepplewhite division on a permanent part-time basis, working 19 hours per week over 3 days (Wednesday, Thursday and Friday) based in our Central Operations Hub in Hinckley, Leicestershire. Please note, this role is part of a job share.
We are currently offering a salary of GBP10.82 per hour, with various benefits including, preferential PCP Car/Van Leasing Scheme, PerkBox, discounted staff purchase schemes, service recognition rewards and more!
All of our Customer Service Advisors are positive people who really care and think nothing about going the extra mile to ensure a positive customer interaction at every point of contact. This attitude is complimented by a passion for people, rapport building, problem resolution and listening skills.
A typical day in the life of our New Homes Customer Service Advisor will see you:
Offering a reassuring voice to our customers across a variety of communication channels, providing advice and information on the full range of New Homes services.
Processing service requests using our internal systems in a timely manner.
Updating and maintaining the customer database by ensuring conversation notes and updates to cases are recorded.
Ensuring interactions with customers are well considered, timely and thorough to the highest quality.
Escalating complaints to ensure that all enquiries and are followed up to the highest degree of professional standards.
The best part is
Whilst previous experience of working within a customer services/call centre environment where you have dealt with high volume telephone calls would be useful, however is not essential!
We believe that product knowledge can be learned, and our detailed induction and training programme will support with this. All that we ask is that you are self-driven, eager to go the extra mile to support our customers and have basic IT skills. Above all, you will be highly motivated, results driven and experienced in working within a fast-paced business environment.
Please note that our customer service team do not operate on bank holidays and over the Christmas and New Year period.
NEXT STEPS
So, if you are interested in our New Homes Customer Services Advisor role and are ready to learn more about working with us, we encourage you to apply now for immediate consideration. Interviews will be held locally and as soon as possible
We aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furniture and excellent customer service. Our vision, is to be the leading fitted furniture specialists as well as win national awards for service, while creating stress-free environments for all.
We have an exciting opportunity for a friendly and enthusiastic Customer Services Advisor to join our New Homes and Hepplewhite division on a permanent part-time basis, working 19 hours per week over 3 days (Wednesday, Thursday and Friday) based in our Central Operations Hub in Hinckley, Leicestershire. Please note, this role is part of a job share.
We are currently offering a salary of GBP10.82 per hour, with various benefits including, preferential PCP Car/Van Leasing Scheme, PerkBox, discounted staff purchase schemes, service recognition rewards and more!
All of our Customer Service Advisors are positive people who really care and think nothing about going the extra mile to ensure a positive customer interaction at every point of contact. This attitude is complimented by a passion for people, rapport building, problem resolution and listening skills.
A typical day in the life of our New Homes Customer Service Advisor will see you:
Offering a reassuring voice to our customers across a variety of communication channels, providing advice and information on the full range of New Homes services.
Processing service requests using our internal systems in a timely manner.
Updating and maintaining the customer database by ensuring conversation notes and updates to cases are recorded.
Ensuring interactions with customers are well considered, timely and thorough to the highest quality.
Escalating complaints to ensure that all enquiries and are followed up to the highest degree of professional standards.
The best part is
Whilst previous experience of working within a customer services/call centre environment where you have dealt with high volume telephone calls would be useful, however is not essential!
We believe that product knowledge can be learned, and our detailed induction and training programme will support with this. All that we ask is that you are self-driven, eager to go the extra mile to support our customers and have basic IT skills. Above all, you will be highly motivated, results driven and experienced in working within a fast-paced business environment.
Please note that our customer service team do not operate on bank holidays and over the Christmas and New Year period.
NEXT STEPS
So, if you are interested in our New Homes Customer Services Advisor role and are ready to learn more about working with us, we encourage you to apply now for immediate consideration. Interviews will be held locally and as soon as possible