Internal Account Manager
- Recruiter
- Confidential
- Location
- Ferndown
- Salary
- GBP3k commission based on sales
- Posted
- 18 Aug 2022
- Closes
- 03 Sep 2022
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Dovetail Recruitment are working with a well-established German manufacturing and distribution company that create and produce intelligent products and solutions for the modern workplace. An exciting time to join a growing firm with an impressive global footprint as they look to recruit an Internal Account Manager to join their friendly team in Ferndown.
As the Internal Account Manager, you will have a varied role, taking incoming customer service enquiries, advising customers on products, securing sales, and looking after the sales administration for the company. The ideal candidate for this exciting opportunity will have previous sales and customer service experience, a can-do attitude, and a desire to be successful, and hit the floor running adding value straight away.
For the right person, there is ample opportunity for growth and career progression. If you re looking for a long-term career, this could be the opportunity for you.
Salary & Benefits:
GBP25,000 annual salary with GBP3k commission based on sales targets paid quarterly
22 days holiday + 8 statutory bank holidays per year
6% employers pension contribution, with a minimum expectation of 3% contribution by the employee
3 times annual salary as a death in service benefit
Monday - Friday, 8.30 am - 5 pm
Onsite parking
Ample Tea & coffee
Duties and Responsibilities:
Answering the telephone promptly and politely, transferring calls to the relevant department/person and taking messages
Efficiently processing customer orders within the agreed timescales
Liaising with customers regarding credit status, out of stocks, order completion date, prices, and other relevant information
Keeping customers informed on the products and services offered by the company, upselling where appropriate, and providing product samples and literature as required to secure a sale
Efficiently resolving customer complaints and queries within agreed timescales
Assisting with generating new business via existing customer relationships
Keeping customer records up to date using the CRM system and SAP
Liaising directly with customers to build/enhance strong working relationships
Proactive outgoing calls to existing customers
Analysing sales of customers and product performance
Gap analysis to identify gaps in customer ranges
Liaising with Germany Head Office and UK-based Account Managers around product ETAs
Knowledge and Experience:
Previous experience within a customer service position
Relationship Building / Customer Account Management
Microsoft Office / CRM databases experience
Ability to meet targets
Time Management
Multitasking
Being flexible
Highly organised
Excellent verbal and written communication skills
This Internal Account Manager Job in Ferndown would suit candidates who have strong customer service and sales (upselling) experience, and who enjoys managing sales and the administration process from end to end
As the Internal Account Manager, you will have a varied role, taking incoming customer service enquiries, advising customers on products, securing sales, and looking after the sales administration for the company. The ideal candidate for this exciting opportunity will have previous sales and customer service experience, a can-do attitude, and a desire to be successful, and hit the floor running adding value straight away.
For the right person, there is ample opportunity for growth and career progression. If you re looking for a long-term career, this could be the opportunity for you.
Salary & Benefits:
GBP25,000 annual salary with GBP3k commission based on sales targets paid quarterly
22 days holiday + 8 statutory bank holidays per year
6% employers pension contribution, with a minimum expectation of 3% contribution by the employee
3 times annual salary as a death in service benefit
Monday - Friday, 8.30 am - 5 pm
Onsite parking
Ample Tea & coffee
Duties and Responsibilities:
Answering the telephone promptly and politely, transferring calls to the relevant department/person and taking messages
Efficiently processing customer orders within the agreed timescales
Liaising with customers regarding credit status, out of stocks, order completion date, prices, and other relevant information
Keeping customers informed on the products and services offered by the company, upselling where appropriate, and providing product samples and literature as required to secure a sale
Efficiently resolving customer complaints and queries within agreed timescales
Assisting with generating new business via existing customer relationships
Keeping customer records up to date using the CRM system and SAP
Liaising directly with customers to build/enhance strong working relationships
Proactive outgoing calls to existing customers
Analysing sales of customers and product performance
Gap analysis to identify gaps in customer ranges
Liaising with Germany Head Office and UK-based Account Managers around product ETAs
Knowledge and Experience:
Previous experience within a customer service position
Relationship Building / Customer Account Management
Microsoft Office / CRM databases experience
Ability to meet targets
Time Management
Multitasking
Being flexible
Highly organised
Excellent verbal and written communication skills
This Internal Account Manager Job in Ferndown would suit candidates who have strong customer service and sales (upselling) experience, and who enjoys managing sales and the administration process from end to end