Supervisor
- Recruiter
- Hertz
- Location
- Kent
- Salary
- Competitive
- Posted
- 17 Aug 2022
- Closes
- 17 Aug 2022
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
General Responsibilities:
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Supervisor will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
SELLING
Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
CONTROL & AUDIT
Adhering to company SOP s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
FINANCIAL ACUMEN
Understands and contributes to the location P&L, in line with team management, to maximise profitability.
TEAM MANAGEMENT
Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
FLEET & RESOURCE PLANNING
Actively plans fleet volumes and labour resources in-line with demand. Trains team members and works closely with other departments within the organisation to develop the location.
PROBLEM SOLVING
Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz s proven customer service tools and methods.
Your benefits: Fuelling your journey
Quarterly bonus scheme
33 days holidays (this includes Bank Holidays)
Pension scheme - we contribute up to 8% of your salary so you save more
Dental cover, travel insurance, Air Lounge pass and more
Income protection as part of our enhanced pension scheme
Life insurance cover that enables your loved ones to receive a tax free lump sum should the worst happen
Career development opportunities across Hertz UK and Europe
Further education support so you can obtain a degree or Masters in many courses
Staff discount at locations across Europe
Essential Requirements:
Your skills: Stand out from the fleet
Previous customer service and sales experience essential
Operational experience in a similar environment desirable
Previous supervisory experience desirable
Full UK or EU Driving License
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran
As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. The Supervisor will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.
The role: Taking the wheel at Hertz
CUSTOMER SERVICE
Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
SELLING
Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
CONTROL & AUDIT
Adhering to company SOP s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
FINANCIAL ACUMEN
Understands and contributes to the location P&L, in line with team management, to maximise profitability.
TEAM MANAGEMENT
Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
FLEET & RESOURCE PLANNING
Actively plans fleet volumes and labour resources in-line with demand. Trains team members and works closely with other departments within the organisation to develop the location.
PROBLEM SOLVING
Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz s proven customer service tools and methods.
Your benefits: Fuelling your journey
Quarterly bonus scheme
33 days holidays (this includes Bank Holidays)
Pension scheme - we contribute up to 8% of your salary so you save more
Dental cover, travel insurance, Air Lounge pass and more
Income protection as part of our enhanced pension scheme
Life insurance cover that enables your loved ones to receive a tax free lump sum should the worst happen
Career development opportunities across Hertz UK and Europe
Further education support so you can obtain a degree or Masters in many courses
Staff discount at locations across Europe
Essential Requirements:
Your skills: Stand out from the fleet
Previous customer service and sales experience essential
Operational experience in a similar environment desirable
Previous supervisory experience desirable
Full UK or EU Driving License
About Us
The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
:
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran