Sales Operations Manager
Sales Operations Manager - Dunfermline
Are you a first-class, passionate Sales Operations Manager ready to take their next step into a company that strives on being the very best in the market? Are you looking to be an integral part of the sales and wider commercial team that delivers a true value add service to CR Smith?
CR Smith is Scotland s number one home improvement specialist and with over 48 years experience, it is an established and well-trusted household brand.
With a recent GBP3m investment in our state of the art manufacturing factory, we offer a full range of exclusive products, including our Lorimer range of windows, doors and bespoke Living Spaces in addition to our FIX repair and upgrade service.
Relentless focus on product excellence and customer experience is at the heart of everything we do, rated Excellent on Trust Pilot, we have also recently been voted the best company in the UK in our sector by consumer champion Which.co.uk
As we continue to grow and evolve, we are now looking to add to our already highly successful team and appoint a Sales Operations Manager; an individual that is eager to streamline and optimise sales performance, through evolution, integration, implementation and governance's around sales support systems and process improvement. As our Sales Operations Manager, you will play a critical role within our sales leadership team, responsible for the oversight of the end to end sales method, reducing any friction in the sales process to ensure our sales team are more efficacious and successful, ensuring opportunities are well managed and win rates are maximised.
What will you be doing?
Day-today management of the end-to-end sales process
Oversee the sales pipeline, to ensure accuracy and reliability in forecasting.
Understand and evaluate current process and pipeline metrics and where necessary recommend improvements.
By studying and understanding past data and performance trends, forecast future sales and report on future goals and needs
Identify any sticking points that could impact performance and propose and implement new solutions to bring improvement
Ensure the sales team have the right tools they need to success by ongoing evaluation of usage and capability
Implement process and accountability for accuracy of customer data
Work closely with other team members and the business to further develop metrics, KPIs, analytics and dashboards to provide performance measurement and drive business insight.
Develop and implement comprehensive models and reporting tools tracking opportunities from lead generation to revenue recognition, account development and retention
Understand how to deliver an exceptional customer experience and the ensure sales process has a positive impact on this
Develop good working relationships across all departments
Take personal responsibility for and actively engage in product, systems and skills training and development
What will you bring to the role?
Thorough understanding of sales operations
Exceptional analytical and quantitative skills
Innovative approach, consistently seeking improvements to processes
Able to develop creative solutions and gain buy-in of colleagues across functions
Strong commercial acumen
Flexibility, able to adjust approach to different situations, customers and projects
Excellent communication skills (verbal, written and face-to-face)
You must have exceptional attention to detail
Enjoy working in a fast paced and energetic environment
Organisation, numeracy and a structured approach to work
A positive can-do attitude
Package
Salary - GBP35,000 - GBP40,000 (dependant on experience)
Performance related bonus (based on lead growth)
Pension, healthcare & full incentive package