Customer Service Advisor
- Recruiter
- Confidential
- Location
- Ellesmere Port
- Salary
- Bonus, Pension and additional benefits
- Posted
- 16 Aug 2022
- Closes
- 13 Sep 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Job Description
Position: Customer Service Specialist
Location: Ellesmere Port
Hours: Monday - Friday on a rota basis between the hours of 8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm plus 1 Saturday or Sunday in a 4-week period working from 9:00am - 5:30pm
Salary: GBP20,374 increasing to GBP21,367 from 1st January 2023 plus Bonus and Pension Contribution and additional company benefits
Due to growth and success, we are currently looking for a Customer Service Specialist to join our client based in Ellesmere Port.
If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!
The ideal candidate will have gained previous experience within a similar role. Ideally if you have worked within the travel industry previously in relation to customer services, booking of holidays/flight and packages however not essential. You will possess excellent customer service skills, with good communication skills both verbally and written. Deliver a professional service within a timely manner and the ability to work well using own initiative.
What the company offer:
Modern office environment, easily accessible with local transport links within walking distance
In-house training and on-going career development
Pension company contribution
Company Bonus Scheme
Long Service and Employee Awards
Hybrid working options
About the role:
Your responsibilities as a Customer Service Specialist would be:
Monitor and action all email & telephone requests for bookings
Carry out the above in line with set company service level standards in a friendly & professional manner
Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed
Use industry knowledge and initiative to choose best airlines to approach to meet client's requirements
Make sound commercial decisions on margins & pricing on a booking-by-booking basis
Work on own initiative without constant supervision
Update all transactions accurately into the database
Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
Ensure payments are received from clients in good time to meet deadlines
Develop a good understanding of the market and competition
Follow up quotes by telephone or email
Form close ties with staff within airline partners to strengthen relationships
Be aware of, and work towards, sales targets
Answer phones of other departments during busy times
To apply please send across your current CV to nicola or call (phone number removed) to discuss in more detail
Position: Customer Service Specialist
Location: Ellesmere Port
Hours: Monday - Friday on a rota basis between the hours of 8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm plus 1 Saturday or Sunday in a 4-week period working from 9:00am - 5:30pm
Salary: GBP20,374 increasing to GBP21,367 from 1st January 2023 plus Bonus and Pension Contribution and additional company benefits
Due to growth and success, we are currently looking for a Customer Service Specialist to join our client based in Ellesmere Port.
If you are currently seeking a new challenge, work within a great team in an excellent environment then this is opportunity for you!
The ideal candidate will have gained previous experience within a similar role. Ideally if you have worked within the travel industry previously in relation to customer services, booking of holidays/flight and packages however not essential. You will possess excellent customer service skills, with good communication skills both verbally and written. Deliver a professional service within a timely manner and the ability to work well using own initiative.
What the company offer:
Modern office environment, easily accessible with local transport links within walking distance
In-house training and on-going career development
Pension company contribution
Company Bonus Scheme
Long Service and Employee Awards
Hybrid working options
About the role:
Your responsibilities as a Customer Service Specialist would be:
Monitor and action all email & telephone requests for bookings
Carry out the above in line with set company service level standards in a friendly & professional manner
Use internal systems to check availability, make bookings, reserve seating, amendment of bookings and making any amendments if needed
Use industry knowledge and initiative to choose best airlines to approach to meet client's requirements
Make sound commercial decisions on margins & pricing on a booking-by-booking basis
Work on own initiative without constant supervision
Update all transactions accurately into the database
Keep on top of all airline deadlines for deposits, balance payments, names & ticketing
Ensure payments are received from clients in good time to meet deadlines
Develop a good understanding of the market and competition
Follow up quotes by telephone or email
Form close ties with staff within airline partners to strengthen relationships
Be aware of, and work towards, sales targets
Answer phones of other departments during busy times
To apply please send across your current CV to nicola or call (phone number removed) to discuss in more detail