IT Manager
A successful and fast growing organisation who have doubled in size in the last 5 years are looking for a IT Manager
They are an independent family owned local business based in St Albans. They offer quality products and a traditional service as well as a multi-channel offering and they supply into 500 schools across the UK. This is an exciting time to join them as they continue to grow and develop.
Due to continued growth and success of the business, a new role has been created to manage the growing desktop support team and provide day to day management support to the Head of IT. The role is hands on and varied, covering a spectrum of different skills from hardware and networking to desktop application and online resources. The ideal candiate will be a self starter, keen to take responsibility and able to actively assist in the continued growth of the company.
The IT Support Manager takes responsibility for the day to day system availability of all IT systems across the group of companies which comprises 30 retail branches, 4 distribution warehouses and multiple website brands. The role will also support the Head of IT in implementing plans and policies to meet the changing demands of the business.
What s in it for you:
Salary: GBP35k-GBP45k depending on experience
2 days working from home after probation
4 X Salary Life Insurance
24 days holidays increasing to 27 days after 3 years April
Employees can buy up to 5 days holiday full time equivalent in any one holiday year
25% discount on products after probation
Standard Life Auto Enrolment Pension Scheme
Use of a pool car when visiting customers
Based in Head offices in St Albans
Key Responsibilities
Manage the Desktop support analyst(s), scheduling work and over seeing deliverables, assisting and covering 1st/2nd level support when required.
Providing a point of escalation of incidents as appropriate
Liase with third party suppliers to ensure quality of service and manage issue resolution
Oversee licencing to ensure the business is never under or over licenced for any particular product, especially subscription services
Maintain adequate business continuity posture covering network security and backup procedures
Maintenance of various web sites ensuring versions of software and plug ins are up to date
Propose solutions to business challenges where required and work with the Head of IT to implement any necessary enhancements to software and systems
Ensure the department documentation is maintained and that equipment is recorded, protected and fit for purpose
What the employer is looking for:
4 years previous experience in 1st,2nd or 3rd line support roles, ideally in a retail environment
Previous supervisory experience essential
Strong communication skills, able to describe issues in a non technical way to other staff members and senior management
Good knowledge of Windows server, Office365 and related services
Experience of various web frameworks such as Wordpress, shopify, Magento etc
Hands on experience of hardware, patch panels, switches and routers
Knowledge of networking, telephony,printing and cloud technologies such as AWS and Azure
Full clean UK driving license
DBS Security Check required
They are an independent family owned local business based in St Albans. They offer quality products and a traditional service as well as a multi-channel offering and they supply into 500 schools across the UK. This is an exciting time to join them as they continue to grow and develop.
Due to continued growth and success of the business, a new role has been created to manage the growing desktop support team and provide day to day management support to the Head of IT. The role is hands on and varied, covering a spectrum of different skills from hardware and networking to desktop application and online resources. The ideal candiate will be a self starter, keen to take responsibility and able to actively assist in the continued growth of the company.
The IT Support Manager takes responsibility for the day to day system availability of all IT systems across the group of companies which comprises 30 retail branches, 4 distribution warehouses and multiple website brands. The role will also support the Head of IT in implementing plans and policies to meet the changing demands of the business.
What s in it for you:
Salary: GBP35k-GBP45k depending on experience
2 days working from home after probation
4 X Salary Life Insurance
24 days holidays increasing to 27 days after 3 years April
Employees can buy up to 5 days holiday full time equivalent in any one holiday year
25% discount on products after probation
Standard Life Auto Enrolment Pension Scheme
Use of a pool car when visiting customers
Based in Head offices in St Albans
Key Responsibilities
Manage the Desktop support analyst(s), scheduling work and over seeing deliverables, assisting and covering 1st/2nd level support when required.
Providing a point of escalation of incidents as appropriate
Liase with third party suppliers to ensure quality of service and manage issue resolution
Oversee licencing to ensure the business is never under or over licenced for any particular product, especially subscription services
Maintain adequate business continuity posture covering network security and backup procedures
Maintenance of various web sites ensuring versions of software and plug ins are up to date
Propose solutions to business challenges where required and work with the Head of IT to implement any necessary enhancements to software and systems
Ensure the department documentation is maintained and that equipment is recorded, protected and fit for purpose
What the employer is looking for:
4 years previous experience in 1st,2nd or 3rd line support roles, ideally in a retail environment
Previous supervisory experience essential
Strong communication skills, able to describe issues in a non technical way to other staff members and senior management
Good knowledge of Windows server, Office365 and related services
Experience of various web frameworks such as Wordpress, shopify, Magento etc
Hands on experience of hardware, patch panels, switches and routers
Knowledge of networking, telephony,printing and cloud technologies such as AWS and Azure
Full clean UK driving license
DBS Security Check required