Customer Service Advisor

Autosmart are a manufacturing success story, we have doubled in size over the last 10 years and plan to grow by a further 50% in the next 5 years, we are the number one choice of automotive trade customers across the UK, with a vehicle being cleaned using our amazing products every second.

We are searching for an outstanding, highly motivated and enthusiastic Customer Service Advisor to join our team, based in Norton Canes, Cannock. This is the perfect role for a strong communicator and a natural problem solver, who is passionate about delivering first class customer service and technical support. This is a fast paced, proactive opportunity, with bags of variety where no two days are the same, working closely with Franchisees, National Accounts, and a wide range of business-to-business Customers.

"I have been part of the Autosmart Customer Service Team for over ten years, I really value and enjoy the close working relationships we have with our Franchisees, National Accounts and Customers, every call is different which makes each day a new experience. Our team are supportive, welcoming, and really friendly, and our customers are at the heart of everything we do."
Debbie Perrins

What will I be doing every day?
• Providing world class customer service to our Franchisees, National Accounts, and Customers, with a wide variety of queries
• Proactively building trust and maintaining strong working relationships with all customers
• Managing and responding to incoming calls, emails, and online chat
• Working closely with all departments, especially our Research and Development Team, developing your technical and product knowledge to share with our Franchisees, National Accounts, Customers, and Customer Service colleagues
• Being heavily involved in the management of customer ordering portals, pricing updates and other administrative activities

What can we offer you?
• Excellent salary of GBP22,000 to GBP24,000 negotiable depending on experience
• Permanent contract of employment within a supportive and friendly team
• A varied and autonomous role with a financially stable market leader
• Companywide training programme to develop key skills
• 25 days holiday plus bank holidays
• Non-contributory private health care and critical illness cover
• Generous contributory pension scheme
• Life insurance at three times salary
• Employee assistance programme
• Staff purchase scheme - take home products for FREE

Our Customer Service Advisor will have:
• Experience in a customer service role
• Excellent communication skills with a calm, composed manner
• Experience in handling technical or product related customer queries
• A desire to learn and develop product and technical knowledge
• Confident IT skills including MS office
• Excellent attention to detail and accuracy
• An eagerness for problem solving, improvements and delivering solutions
• A positive, energetic, and can-do attitude
• Interested in all things automotive and comfortable being practical and hands on (Desirable)
• Comfortable with occasional travel between sites in Norton Canes and Shenstone

Apply today

If you are looking for an exciting and varied role, with an opportunity to learn new skills, work within a great team and make a difference every day, then we are really looking forward to hearing from you. Screening will commence immediately, please apply NOW using the apply button and upload your CV and cover letter.

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