Team Manager

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

Here at Diligenta, we are looking for an experienced Team Manager to manage our large onshore processing and oversight team, working closely with offshore counterparts to ensure service delivery. In this position, you will understand the work of your team by being "in the work" and engaging them to drive continuous customer, colleague and business improvement activities, informed by data and observation.

You'll be:

• Ensuring that all cases are processed in line with the customer needs and the client SLAs
• Driving a customer first culture within the team
• Ensuring that related industry regulations are widely understood
• Driving strategic and department goals within the team
• Understanding failure demand and implement action plans for continuous improvement

You should apply if you:

• Have strong experience within Line Management and Team Leadership
• Have experience in dealing, settlement, servicing, or reconciliation management
• Can manage service delivery in a target driven environment
• Have outstanding communication and people skills

The Perks

• 25 days holidays + 8 bank holidays
• Discretionary annual bonus
• Company pension scheme membership
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family
• Develop your career through a wider global organisation of the TCS family