System Manager
System Manager - Managed Services - GBP45,000 - 53,000 - Fully remote + benefits
Overview:
An exciting opportunity has arisen with a highly regarded Managed Service Provider who are currently looking for a Business System Manager to join my client on a permanent basis. You will be responsible for leading and developing the team of resources providing application maintenance, support and consultancy services.
Roles & Responsibilities:
Allocate responsibilities and tasks to individuals and groups within the System Management Team providing guidance and support as required in line with individual abilities.
Advise individuals on career paths and encourage pro-active development of skills and capabilities considering the strategy and direction of the service as well as individual needs.
Set individual and team performance targets and monitor progress against agreed criteria providing effective feedback throughout the performance cycle following the agreed policies and procedures.
Essential Skills & Experience:
Experience managing and supporting ITSM applications
Significant experience of working in a customer service environment
Significant experience of complex ITSM implementations and enhancement projects
A thorough understanding of the relevant ITIL framework principles and practices in regard to ITSM tools
Package:
GBP45,000 - GBP53,000
Bonus scheme
Fully remote
System Manager- Managed Services - GBP45,000 - 53,000 - Fully remote + benefits