Trade Counter Assistant/Driver

My client, an expanding, stable company, are looking for Trade Counter Assistants for their expanding business in Truro. This is a permanent role for candidates that display excellent CSA skills and experience.The role consists of three main parts:

• First Point of Contact - Meeting and greeting customers in branch and at the trade counter. Dealing with telephone and email enquiries to ensure you and the branch exceed sales targets and KPIs
• Driving (rarely for this branch)- Delivering products to customers via a 3.5t long wheelbase flat-bed. Loading, delivering and unloading goods at customer sites
• Warehousing - Picking and preparing orders. Unloading deliveries into the branch warehouse and undertaking stock management duties with a high degree of accuracy

The successful candidate will have customer service experience and be looking for a varied role. Key responsibilities:

• Answer incoming calls and also respond to cases via email
• Dealing directly with customer queries and fault requests, providing accurate information
• Log information on calls received and maintain detailed and accurate records
• Provide product information, replacements and replacement parts
• Operate a variety of standard office machines including a personal computer
• Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
• Any other tasks deemed by the Company to be necessary for the successful completion of the role

Person Specification:

• MUST BE A DRIVER
• Ability to work in a warehouse
• Excellent telephone manner
• Ability to remain calm under pressure
• Ability to negotiate workloads and a good time manager
• Ability to work on own initiative and still remain part of the team
• Computer literate
• Communication and problem-solving skills
• Social media experience handling complaints and queries
• Confident individual with customer service experience, preferably in a face to face environment

Please contact