Order Management Specialist/Order Processing/Sales

Sales Order Management Team Specialist

Location: Edinburgh - hybrid working available following training

Working hours: 09:00 to 17:30 Monday to Friday

Team overview

Our Sales Order Management team play a crucial part in our business as we process all orders placed through our Sales/Account Management functions for both our national and global clients.

Our role is to ensure all order administration is completed accurately and efficiently, that we deliver on time and on budget as promised - and that we deliver the high service levels both our customers and technology partners know us for.

We're looking to recruit a Sales Order Management Specialist/Associate to join our fun and friendly team that will provide this effective and efficient administrative support to our sales team.

What you'll be doing

You'll be data inputting into our system (SAP), so be prepared for a highly administrative workload. You'll frequently communicate with key stakeholders - including our customers, suppliers and shipping partners to ensure the delivery of orders.

This will include:

• Processing customer orders accurately with team SLA targets
• Ensure all orders are checked to ensure they are correct to quote, configured correctly and in line with sourcing supply
• Ensure all pricing agreements and applicable discounts are applied to customer orders
• Liaise with the customer management team and sales team if there are any issues with an order or the specifications
• Ensure compliance of orders ie overseas/global orders
• Processing returns and ensure credits are processed on system
• Resolving any order/invoicing queries.

What you'll bring

We're looking for someone with experience of working in a busy, fast-paced environment. You'll need to be a confident administrator, able to process data quickly and quality check information as you go.

We're also looking for:

• Previous experience within Sales Order Processing (SOP)/Sales Order Management (SOM) customer service position preferably with in the IT industry
• Experience in handling large, complex and domestic and international customer orders/projects
• Able to deliver outstanding customer service
• Must have excellent attention to detail and problem-solving skills
• Must be able to work on own initiative
• Strong communication skills with the ability to build effective relationships
• Able to work to deadlines
• Knowledge of project coordination is desirable but not essential.

Why should you join the Sales Order Management team at Computacenter?

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 17,000 people worldwide.

We are strongly recommended by customers for the way we help them achieve their goals and are the preferred route to market for technology providers.

We are proud of the working environment that we have created; where people want to join us and stay with us. We have a fantastic reputation within the industry and offer the perfect place for you to learn, earn and have fun.

Interested in joining a company with a strong sense of community?

We're growing. We're hiring. We encourage. We empower. We support.