Customer Service Advisor - Days
- Recruiter
- Sopra Steria
- Location
- Liverpool
- Salary
- 22000.00 GBP Annual
- Posted
- 12 Aug 2022
- Closes
- 15 Aug 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Have you got experience in a Customer Service focused role
within the Contact Centre, Retail, Care or Hospitality industry and looking for
a new, exciting challenge? If so, read on...
An excellent opportunity has arisen to expand our team and recruit several
Customer Service Advisor's to support on of SSCL's government client. The role
will be answering incoming calls, responding to emails and Live Chat queries,
being the first point of contact for customers to resolve these queries quickly
and effectively.
This exciting new role is working Monday to Sunday with shift times between the
hours of 07:00am-9:00pm on a permanent contract with a hybrid work pattern,
working three days from home and two days from our Liverpool office.
What you will be doing:
Answer incoming calls and communicate with customers through a wide variety of
digital communication methods within the time specified by the agreed service
levels.
Managing/maintaining customer relationships/expectations at all levels and
ensuring that our customers are informed with accurate and reliable information
Identifying and escalating any concerns that could lead to wide scale customer
impact and liaise with internal colleagues across other departments to find
appropriate solutions for the end customer
Maintaining effective relationships with our regional providers through
consistent communication whether verbal or written
Working effectively as a team to provide a first-class service to the end
customer.
Working with the wider Contact Centre team to ensure an approach that supports
a positive working environment and culture
Thorough effective questioning, to obtain a clear understanding of the calls
being received and accurately entering all information into the system to
support our regional teams with their drive for a first-time fix
Providing a single point of contact for all reactive repair related enquiries
What you ll bring:
Proven customer service experience
Excellent listening, verbal and written communication skills
Articulate & able to develop good working relationships with colleagues
& clients
Able to use initiative & exercise sound judgement.
Good Microsoft IT and computer skills
It would be great if you did have:
Previous experience working in a Customer Service environment
Resilience and the ability to deal with challenging customers and situations
Strong listening and empathy skills
Employment type: Full time, Permanent with shifts between Monday to Sunday
07:00am-21:00pm
Location Liverpool - flexible hybrid working of 2 days in the Liverpool office
and rest working from home
Security Clearance Level SC
Salary GBP22,000 per annum inc. Flex fund
Benefits 25 days annual leave with the option to buy additional days, life
assurance, pension
Loved reading about this job and want to know more about our company?
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings cGBP400 million - providing more funds for front line public services.
within the Contact Centre, Retail, Care or Hospitality industry and looking for
a new, exciting challenge? If so, read on...
An excellent opportunity has arisen to expand our team and recruit several
Customer Service Advisor's to support on of SSCL's government client. The role
will be answering incoming calls, responding to emails and Live Chat queries,
being the first point of contact for customers to resolve these queries quickly
and effectively.
This exciting new role is working Monday to Sunday with shift times between the
hours of 07:00am-9:00pm on a permanent contract with a hybrid work pattern,
working three days from home and two days from our Liverpool office.
What you will be doing:
Answer incoming calls and communicate with customers through a wide variety of
digital communication methods within the time specified by the agreed service
levels.
Managing/maintaining customer relationships/expectations at all levels and
ensuring that our customers are informed with accurate and reliable information
Identifying and escalating any concerns that could lead to wide scale customer
impact and liaise with internal colleagues across other departments to find
appropriate solutions for the end customer
Maintaining effective relationships with our regional providers through
consistent communication whether verbal or written
Working effectively as a team to provide a first-class service to the end
customer.
Working with the wider Contact Centre team to ensure an approach that supports
a positive working environment and culture
Thorough effective questioning, to obtain a clear understanding of the calls
being received and accurately entering all information into the system to
support our regional teams with their drive for a first-time fix
Providing a single point of contact for all reactive repair related enquiries
What you ll bring:
Proven customer service experience
Excellent listening, verbal and written communication skills
Articulate & able to develop good working relationships with colleagues
& clients
Able to use initiative & exercise sound judgement.
Good Microsoft IT and computer skills
It would be great if you did have:
Previous experience working in a Customer Service environment
Resilience and the ability to deal with challenging customers and situations
Strong listening and empathy skills
Employment type: Full time, Permanent with shifts between Monday to Sunday
07:00am-21:00pm
Location Liverpool - flexible hybrid working of 2 days in the Liverpool office
and rest working from home
Security Clearance Level SC
Salary GBP22,000 per annum inc. Flex fund
Benefits 25 days annual leave with the option to buy additional days, life
assurance, pension
Loved reading about this job and want to know more about our company?
SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.
We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings cGBP400 million - providing more funds for front line public services.