Application Support Analyst
- Recruiter
- Confidential
- Location
- Radstock
- Salary
- Competitive
- Posted
- 12 Aug 2022
- Closes
- 02 Sep 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Are you technically minded with an IT passion? Are you a problem solver? Have you worked in an external technical support within a service desk/customer service environment? If so, this could be an exciting opportunity for you.
I am seeking an Application Support Analyst to join a busy team based in Radstock.
This role is to assist external customers not internal IT support
On a day to day basis the successful candidate will be working closely, and be the main communicator with the Service desk team, the Internal IT development team, the Production Managers and more importantly, the customers. However, predominantly your responsibility will be resolving more complex issues and problems. You are expected to professionally manage inbound and outbound calls, emails, web chats and social media correspondence. You will be identifying causes of issues brought your attention, by improving the lifecycle of the customer journey, ensuring this prevents reoccurrence.
Responsibilities:
Provide support, including in/outbound calls, e-mails, web chats and social media responses
Record all activities using Atlassian toolset
Identifying and providing solutions to incidents and problems
Create, manage and transfer information to a knowledge hub for internal and external use
Review customer satisfaction feedback
Daily meets to discuss targets
Prioritise and manage work load efficiently
To be considered:
A-Level/BTEC equivalent within IT
ITIL knowledge is an advantage
Willing for ongoing training and development
Experience of SaaS
Impeccable communication skills
Experience using Atlassian
Ability to problem solve in a technical environment
Troubleshooting and analytic skills
Benefits include pension scheme, Employee Assistance Programme, on-site parking, 25 days + bank holidays.
Further information can be provided by contacting Sally on (phone number removed)/(phone number removed), or to apply please submit your CV.
Riverside Recruitment are acting as an employment agency in relation to this vacancy
I am seeking an Application Support Analyst to join a busy team based in Radstock.
This role is to assist external customers not internal IT support
On a day to day basis the successful candidate will be working closely, and be the main communicator with the Service desk team, the Internal IT development team, the Production Managers and more importantly, the customers. However, predominantly your responsibility will be resolving more complex issues and problems. You are expected to professionally manage inbound and outbound calls, emails, web chats and social media correspondence. You will be identifying causes of issues brought your attention, by improving the lifecycle of the customer journey, ensuring this prevents reoccurrence.
Responsibilities:
Provide support, including in/outbound calls, e-mails, web chats and social media responses
Record all activities using Atlassian toolset
Identifying and providing solutions to incidents and problems
Create, manage and transfer information to a knowledge hub for internal and external use
Review customer satisfaction feedback
Daily meets to discuss targets
Prioritise and manage work load efficiently
To be considered:
A-Level/BTEC equivalent within IT
ITIL knowledge is an advantage
Willing for ongoing training and development
Experience of SaaS
Impeccable communication skills
Experience using Atlassian
Ability to problem solve in a technical environment
Troubleshooting and analytic skills
Benefits include pension scheme, Employee Assistance Programme, on-site parking, 25 days + bank holidays.
Further information can be provided by contacting Sally on (phone number removed)/(phone number removed), or to apply please submit your CV.
Riverside Recruitment are acting as an employment agency in relation to this vacancy