Customer Advisor

Location
Sheffield, South Yorkshire
Salary
Salary: £20,601-£23,696 per annum, pro rata
Posted
12 Aug 2022
Closes
05 Sep 2022
Ref
SYHA138403
Contract Type
Permanent
Hours
Full Time

Permanent Contract - Full Time

We are looking for brilliant people who enjoy working in a fast-paced environment and relish a challenge. You may never have considered working for a Housing Association before, but if you are a people person, enjoy getting to know others and are driven to find solutions then we want to hear from you.

Our wider benefits:

  • £20,601-£23,696 per annum
  • 37 Hours per Week (Monday to Friday)
  • Agile work from home and in office.
  • Benefits which include an excellent flexible working scheme, family friendly perks, wellbeing scheme, discounts scheme.
  • Access to a wide range of programs to train and develop you
  • Pension contribution.
  • Annual holiday includes 27 days plus bank holidays.

About the role:

South Yorkshire Housing Association offers a wide range of services and the Customer Connect team is the first point of contact for anyone contacting us. Whether it is over the phone, email, or social media the types of conversations we have are as varied as the services we provide – so there is plenty of variety in our work and with a ‘can-do attitude’ we are keen to make a difference to how things get done.

Trying to explain everything we do would take a while, so to give you a taster…

  • We are at the heart of the business, and this means that we know lots about all the different things we do – we are so much more than just housing.
  • Variety is the spice of life - there are a variety of tasks to get stuck into which will give you plenty of opportunity to learn new skills
  • People matter to us - we love what we do and share a passion for finding solutions and getting it right
  • Whether it is our customers or our colleagues we are all about making connections with people and keeping connected - building relationships and finding the better ways to work together is what we do
  • We want to deliver the best customer service we can and actively seek new ways to work – improving the things we do and the service we offer.
  • We understand that a home is more than bricks and mortar and we are always there when something goes wrong like a leaky tap, we are here to get it fixed!

Who you are:
We recruit our Customer Advisors based on both behaviours and skills. We look for people who strive to deliver the absolute best service and are inspired by our brand and values. We take a one team approach where we all pull together to achieve great things and have fun while we work. We want our Customer Advisors to feel overwhelmingly proud to be part of the team and SYHA.

Confident with Microsoft 365, Outlook and teams is necessary in our fast-paced solutions-based environment.

You will be a proactive problem solver with a can-do attitude willing to share and embrace innovative ideas.

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in diverse ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace, and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.

Closing Date: Midnight 26th August 2022.

Interview Dates: 31st August 2022, 1st and 2nd September 2022.