Helpdesk Administrator
- Recruiter
- Confidential
- Location
- Alton
- Salary
- pro rata for part time applicants
- Posted
- 09 Aug 2022
- Closes
- 06 Sep 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Helpdesk Administrator
40 hours per week
GBP20,209 per annum (pro rata if part time)
Your Role:
To provide first-line support to staff and students on the Technology Hub Helpdesk. You will act as the first point of contact for the various Technology Departments and assist in the supervision and operation of the Technology Hub.
KEY TASKS
- Providing first line technology support, on the telephone and in person, to students and staff, and referring as appropriate.
- Resolution of minor technical or IT issues.
- Receive and log issues
- Management of Helpdesk tickets.
- Support staff and students in their use of the Tech Hub - finding relevant information and resources, accessing the PCs etc.
- Provide information and assistance in response to general enquiries.
- Maintain appropriate administrative systems e.g. records, filing, expenditure, ordering and invoices
- General administration and ordering/auditing of equipment/consumables
- Dealing with equipment returns
- Administration support for our data protection and retention requirements.
- Provide additional AV and media support to the LT department
- Overseeing media collection and storage
- Assisting with digital signage
- Support staff and students with iOs devices
OTHER DUTIES
- To support the company in safeguarding and protecting the welfare of all students.
- To comply with policies and procedures relating to safeguarding, health and safety, equality and diversity, confidentiality and data protection, reporting concerns to an appropriate person.
- To maintain and develop own professional knowledge and awareness.
- To undertake any other such duties or general tasks and hours of work as may reasonably be required and any other responsibilities, which may from time to time, be delegated by your manager.
Ideally you will have/be:
- Previous administration experience
- Good working knowledge of MS Office suite
- Excellent customer service
- Experience of film editing and production software
- Excellent communication skills, both written and verbal.
- Understand and respond to the needs of customers aiming to give an efficient and effective service at all times
- Ability to multi-task and prioritise and deal with tasks appropriately.
- Able to organise your own work load, and of prioritising and taking responsibility for that work
- Ability to learn new systems and processes with appropriate training
- Accurate with attention to detail
- Video production and editing
- Must be able to work within a pressured environment with patience, calmness, and in a professional manner
- A commitment to promoting and safeguarding the welfare of students
- Must be able to work without close supervision
- To be able to work as part of a team, enthusiastic to work with people as well as on own
Hunts Recruitment acts as an employment agency when introducing candidates for permanent employment with a client. We are an equal opportunities employer and decisions are made on merit alone
40 hours per week
GBP20,209 per annum (pro rata if part time)
Your Role:
To provide first-line support to staff and students on the Technology Hub Helpdesk. You will act as the first point of contact for the various Technology Departments and assist in the supervision and operation of the Technology Hub.
KEY TASKS
- Providing first line technology support, on the telephone and in person, to students and staff, and referring as appropriate.
- Resolution of minor technical or IT issues.
- Receive and log issues
- Management of Helpdesk tickets.
- Support staff and students in their use of the Tech Hub - finding relevant information and resources, accessing the PCs etc.
- Provide information and assistance in response to general enquiries.
- Maintain appropriate administrative systems e.g. records, filing, expenditure, ordering and invoices
- General administration and ordering/auditing of equipment/consumables
- Dealing with equipment returns
- Administration support for our data protection and retention requirements.
- Provide additional AV and media support to the LT department
- Overseeing media collection and storage
- Assisting with digital signage
- Support staff and students with iOs devices
OTHER DUTIES
- To support the company in safeguarding and protecting the welfare of all students.
- To comply with policies and procedures relating to safeguarding, health and safety, equality and diversity, confidentiality and data protection, reporting concerns to an appropriate person.
- To maintain and develop own professional knowledge and awareness.
- To undertake any other such duties or general tasks and hours of work as may reasonably be required and any other responsibilities, which may from time to time, be delegated by your manager.
Ideally you will have/be:
- Previous administration experience
- Good working knowledge of MS Office suite
- Excellent customer service
- Experience of film editing and production software
- Excellent communication skills, both written and verbal.
- Understand and respond to the needs of customers aiming to give an efficient and effective service at all times
- Ability to multi-task and prioritise and deal with tasks appropriately.
- Able to organise your own work load, and of prioritising and taking responsibility for that work
- Ability to learn new systems and processes with appropriate training
- Accurate with attention to detail
- Video production and editing
- Must be able to work within a pressured environment with patience, calmness, and in a professional manner
- A commitment to promoting and safeguarding the welfare of students
- Must be able to work without close supervision
- To be able to work as part of a team, enthusiastic to work with people as well as on own
Hunts Recruitment acts as an employment agency when introducing candidates for permanent employment with a client. We are an equal opportunities employer and decisions are made on merit alone