Customer Performance Manager

Permanent – Full Time

We are looking to recruit a Customer Service Manager to join us in Hertfordshire.

About the Role

Joining our team, you’ll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs.

You’ll be responsible for managing a team of schedulers and planners, liaise with the client’s contact centre , whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time.

About You

With previous experience working in a busy team, you will have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and focus on business improvement.

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. You’ll have strong planning experience in repairs and maintenance field, being able to deploy circa 60 engineers efficiently.

Benefits

26 days holiday plus bank holidays, enhanced pension plan, private healthcare, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 800 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.