Customer Service Administrator
- Recruiter
- Novia Financial
- Location
- Bath
- Salary
- Competitive
- Posted
- 09 Aug 2022
- Closes
- 13 Aug 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Customer Services Admin
Reports to: Team Leader
Main Location: Bath hybrid working 2 days in office 3 days at home
Salary: GBP18,000-GBP23,000 + bonus + excellent benefits
Are you passionate about Customer Service and believe in putting the customer at the heart?
Are you looking for a role that offers the flexibility of working from home, but still being able to
have the office environment and morale needed as well?
Our hybrid working model offers all employees the option to work from home 3 days a week and 2
days in our Bath office.
Our mix of office and home working supports the Novia collaborative culture whilst also enabling
our people to flex where they work
About us
We re Novia. An award-winning financial technology company based in the heart of beautiful Bath.
Providing Financial Advisers with all the technology, trading capabilities and services they need -
we help them deliver great outcomes for their clients. Ours is a fast paced, energetic environment
where no two days are the same. And as we enter a new phase of growth, we couldn t be more
excited about the future. So, if you re looking for variety, great perks and opportunities at every
turn, join us.
About the role
Working alongside other operational teams, it s down to our Client Services Administration
department to process high volumes of instructions received. Completing all work correctly first
time, every time - they ensure we continue to provide an unbeatable customer service to our
clients. Join us as a Client Services Admin and we ll look to you to deal with any queries and
requests from Financial Adviser firms, and occasionally, their clients. You ll also be responsible for
accurately processing New Investments and helping out with various administrative aspects of the
Novia platform, across multiple product wrappers.
About you (what we re looking for)
Working well under pressure and meeting tight deadlines is second nature to you. Able to work
alone and as part of a team, you ll put your strong attention to detail to good use here - day in,
day out. You ll also:
Be an excellent communicator
Know your way around Microsoft Office applications including; PowerPoint, Excel, Outlook and internet
applications.
Have a positive can do attitude and an interest in working in Finance
And if you have relevant experience or a Financial Service qualification - that s even better but
not essential as all training will be provided.
Rewards and Benefits
Competitive salary.
Hybrid Working (split between home and office).
Discretionary bonus each year.
26 days holiday per calendar year plus bank holidays, with the option to purchase or sell up to 5
additional days per year.
Supported and encouraged professional development.
Private Medical scheme (single cover that can be increased to FULL Family).
Income protection scheme.
Group contributory pension scheme.
Interest free season ticket loans for travel costs.
Novia Foundation Day in support of charitable activities.
1 Life Event day per year
We encourage internal progression at Novia, with many of our employees going on to become Team
Leaders, Managers, Subject Matter Experts and many more.
We're proud of our company culture at Novia. From rewards and incentives, remote team socials to fun
quizzes, our friendly and welcoming teams at Novia strive to make our office a great place to work.
Novia Financial is an equal opportunities employer who values a diverse and inclusive workplace. We
recognise that people work in different ways, and we value alternative viewpoints, celebrate
individuality, and foster a culture where everyone can bring their true self to work. We are committed
to creating a diverse workforce. we accept applications from everyone regardless of your background,
beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities, and long-term health
conditions.
Reports to: Team Leader
Main Location: Bath hybrid working 2 days in office 3 days at home
Salary: GBP18,000-GBP23,000 + bonus + excellent benefits
Are you passionate about Customer Service and believe in putting the customer at the heart?
Are you looking for a role that offers the flexibility of working from home, but still being able to
have the office environment and morale needed as well?
Our hybrid working model offers all employees the option to work from home 3 days a week and 2
days in our Bath office.
Our mix of office and home working supports the Novia collaborative culture whilst also enabling
our people to flex where they work
About us
We re Novia. An award-winning financial technology company based in the heart of beautiful Bath.
Providing Financial Advisers with all the technology, trading capabilities and services they need -
we help them deliver great outcomes for their clients. Ours is a fast paced, energetic environment
where no two days are the same. And as we enter a new phase of growth, we couldn t be more
excited about the future. So, if you re looking for variety, great perks and opportunities at every
turn, join us.
About the role
Working alongside other operational teams, it s down to our Client Services Administration
department to process high volumes of instructions received. Completing all work correctly first
time, every time - they ensure we continue to provide an unbeatable customer service to our
clients. Join us as a Client Services Admin and we ll look to you to deal with any queries and
requests from Financial Adviser firms, and occasionally, their clients. You ll also be responsible for
accurately processing New Investments and helping out with various administrative aspects of the
Novia platform, across multiple product wrappers.
About you (what we re looking for)
Working well under pressure and meeting tight deadlines is second nature to you. Able to work
alone and as part of a team, you ll put your strong attention to detail to good use here - day in,
day out. You ll also:
Be an excellent communicator
Know your way around Microsoft Office applications including; PowerPoint, Excel, Outlook and internet
applications.
Have a positive can do attitude and an interest in working in Finance
And if you have relevant experience or a Financial Service qualification - that s even better but
not essential as all training will be provided.
Rewards and Benefits
Competitive salary.
Hybrid Working (split between home and office).
Discretionary bonus each year.
26 days holiday per calendar year plus bank holidays, with the option to purchase or sell up to 5
additional days per year.
Supported and encouraged professional development.
Private Medical scheme (single cover that can be increased to FULL Family).
Income protection scheme.
Group contributory pension scheme.
Interest free season ticket loans for travel costs.
Novia Foundation Day in support of charitable activities.
1 Life Event day per year
We encourage internal progression at Novia, with many of our employees going on to become Team
Leaders, Managers, Subject Matter Experts and many more.
We're proud of our company culture at Novia. From rewards and incentives, remote team socials to fun
quizzes, our friendly and welcoming teams at Novia strive to make our office a great place to work.
Novia Financial is an equal opportunities employer who values a diverse and inclusive workplace. We
recognise that people work in different ways, and we value alternative viewpoints, celebrate
individuality, and foster a culture where everyone can bring their true self to work. We are committed
to creating a diverse workforce. we accept applications from everyone regardless of your background,
beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities, and long-term health
conditions.