Customer Care Assistant

Customer Care Assistant
Oakham, Rutland

The Company

Committed to delivering the very best, Sentura Group is a family-owned business that provides leading fire safety equipment for commercial and domestic premises, under the well-established brands of Fire Depot and Firechief Global.

We have a vision of a world where people can live and work free from the fear of fire. We’ve achieved ISO 9001 approval every year since 1999 and have held a licence for the prestigious British Kite Mark for over 20 years.

We are now looking for a Customer Care Assistant to join our team on a permanent, full-time basis, working 40 hours per week.

The Benefits

- Salary of £22,000 - £26,000 per annum DOE
- 23 days’ holiday plus Bank Holidays
- Option to work from home one day per week once induction is completed
- Laptop and ‘Work from Home’ allowance provided to support home office set up
- Private healthcare contribution
- Cycle to work scheme
- Salary sacrifice car scheme
- Regular team events

This is a brilliant opportunity for a customer care professional to help us provide an exceptional service as a key part of our ambitious business.

We put our staff at the heart of everything we do, which is why we are Investors in People Gold accredited. When you join us, you can be safe in the knowledge that we will take care of your personal and professional wellbeing.

So, if you’re eager to develop your skill set with a creative and passionate business, we want to hear from you!

The Role

As a Customer Care Assistant, you will manage our customer relations process.

Processing orders and customer requests accurately, you will provide an efficient, friendly and professional service to internal and external customers.

You will also build positive relationships with existing and new customers, offering a vast range of trusted products and equipment at the most competitive prices.

Additionally, you will:

- Provide key account support to the sales team
- Assist in keeping the customer database updated
- Operate Zendesk webchat platforms on company websites

About You

To be considered as a Customer Care Assistant, you will need:

- A minimum of two years’ experience in a similar customer service and/or co-ordinator role
- Effective communication skills with the ability to build a rapport via email, phone and Zoom
- Excellent keyboard, computer and IT skills
- A full, valid driving licence

Other organisations may call this role Customer Service Co-ordinator, Customer Services Advisor, Customer Service Executive, Customer Service Advisor, Customer Care Rep, Contact Centre Agent, Customer Experience Representative, or Contact Centre Advisor.

Webrecruit and Sentura Group are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking to take the next step in your career as a Customer Care Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.