Customer Service Executive

Customer Service Executive
Sittingbourne, Kent (Hybrid role)

The Company

OSC Sales is a family-run manufacturer and provider of fixings and fastenings to the construction industry.

Founded in 1998, we have built a solid reputation for exceptional quality, fantastic products and outstanding service. We work with distributors to supply our core brands Carpenters Mate and Orbix as well as FastenMaster, Camo and Klimas which we import and have exclusive UK agreements for.

Our vision is to become the most innovative fastening solutions provider for the UK construction industry and we’re always on the lookout for talented individuals to help us achieve this.

We are currently going through an exciting period of growth as recognition of our brands continues to increase, and we are now seeking a Customer Service Executive to join our expanding team, working flexible hours (9-3 preferably).

The Benefits

- Salary of £24,000 pro rata
- 20 days’ holiday plus bank holidays
- Hybrid working options

This is a fantastic opportunity for a talented customer service professional to join a rapidly growing, family-run business.

Your skills will blossom in our consistently busy organisation, ensuring you are as satisfied as the customers you look after and expanding your future job opportunities exponentially.

What’s more, you will play an active role in our continued success, helping us reach our vision of becoming the best fastening solutions provider for the UK construction industry.

The Role

As a Customer Service Executive, you will deliver great service to customers supporting them throughout their journey with us.

Maintaining customer service standards and satisfaction ratings, you will seek to
reduce customer complaints and ensure we stay ahead of the competition in all service areas.

A key element of your role will be to cross-sell and up-sell additional products to customers, as well as ensuring orders are completed and submitted in a timely manner.

Additionally, you will:

- Accurately process customer transactions, minimising problems for customers
- Support the sales team to grow existing customers
- Create new customers on our CRM systems
- Resolve customers’ billing issues and any problems with products
- Respond to service questions and general enquiries

About You

To be considered as a Customer Service Executive, you will need:

- Evidence of customer service experience
- Proven successful track record quickly building a rapport with customers
- Proven ability to understand technical components as well explaining them when required
- Proven strong upselling, cross selling and closing skills
- Excellent communication and customer service skills
- Demonstratable knowledge of sales process

Industry or trade experience would be advantageous.

Please note, driving for this role will be minimal as it may be needed on an ad hoc basis.

Other organisations may call this role Customer Service Representative, Customer Service Advisor, Customer Care Representative, Customer Care Executive, Customer Advisor, Sales Co-ordinator, Sales Support Executive, or Customer Support Executive.

Webrecruit and OSC Sales are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready for your next step as a Customer Service Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.