Transport Planner
- Recruiter
- Frasers Group
- Location
- London
- Salary
- Competitive
- Posted
- 07 Aug 2022
- Closes
- 14 Aug 2022
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Company Description
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world s most iconic brands.
We re reimagining retail and believe the higher the risk, the greater the reward. We ve never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We re not sitting back - there s no room for hesitation.
Job Description
Responsible for answering all in-bound calls on our dedicated line, providing excellent customer service over the phone and via email. Scheduling orders and collections of goods according to customers requests.
Representing the company in a professional manner to ensure customer satisfaction.
Scheduling deliveries / collections of goods in order to maximise vehicle efficiency to its full potential
Route and load planning of the vehicles on the system
Dealing with any delivery related enquiries / issues / delays - inbound / outbound calls and via email
Booking external carriers and dealing with any related queries / issues
Liaise with drivers, warehouse and other departments to ensure efficiencies
Ensuring all unforeseen issues are being handled in such a way that champions the customer experience at
Escalate customer complaints/major delays to the management team in a timely manner
Produce reports as instructed by your manager in a timely and efficient manner
Creating and amending standard operating procedures
Supporting in testing new system features
Training new employees as and when required
Any other reasonable request by your manager
Health & Safety
Comply with the appropriate statutory regulations and department requirements relating to health, safety, welfare and working conditions, to promote a better working environment
Qualifications
Excellent customer service skills and professional telephone manner
Previous experience in a similar role is an advantage but not necessary as full training will be provided
Excellent verbal and written communication skills.
Strong attention to detail and highly organised
Ability to work under pressure and react quickly to customer requirements
Good geographical knowledge of the UK
Experience of operating IT systems / Microsoft office packages
Ability to work in a team as well as unsupervised
Good work ethic
Must possess a positive and professional attitude
Additional Information
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Think without limits and take the team with you
Own it and back it
Not hesitate and act with purpose
Be commercial and customer-focused.
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world s most iconic brands.
We re reimagining retail and believe the higher the risk, the greater the reward. We ve never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We re not sitting back - there s no room for hesitation.
Job Description
Responsible for answering all in-bound calls on our dedicated line, providing excellent customer service over the phone and via email. Scheduling orders and collections of goods according to customers requests.
Representing the company in a professional manner to ensure customer satisfaction.
Scheduling deliveries / collections of goods in order to maximise vehicle efficiency to its full potential
Route and load planning of the vehicles on the system
Dealing with any delivery related enquiries / issues / delays - inbound / outbound calls and via email
Booking external carriers and dealing with any related queries / issues
Liaise with drivers, warehouse and other departments to ensure efficiencies
Ensuring all unforeseen issues are being handled in such a way that champions the customer experience at
Escalate customer complaints/major delays to the management team in a timely manner
Produce reports as instructed by your manager in a timely and efficient manner
Creating and amending standard operating procedures
Supporting in testing new system features
Training new employees as and when required
Any other reasonable request by your manager
Health & Safety
Comply with the appropriate statutory regulations and department requirements relating to health, safety, welfare and working conditions, to promote a better working environment
Qualifications
Excellent customer service skills and professional telephone manner
Previous experience in a similar role is an advantage but not necessary as full training will be provided
Excellent verbal and written communication skills.
Strong attention to detail and highly organised
Ability to work under pressure and react quickly to customer requirements
Good geographical knowledge of the UK
Experience of operating IT systems / Microsoft office packages
Ability to work in a team as well as unsupervised
Good work ethic
Must possess a positive and professional attitude
Additional Information
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Think without limits and take the team with you
Own it and back it
Not hesitate and act with purpose
Be commercial and customer-focused.