Business Administrator
- Recruiter
- My Learning Skills
- Location
- South Shields
- Salary
- 177.97 GBP Annual
- Posted
- 03 Aug 2022
- Closes
- 10 Aug 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Business Administrator
Overview
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Central Surgery
South Shields , NE347QD
GBP177.97
Per Week
37.00 Hours
Per Week
Role and Responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
Receive and make telephone calls as required
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
Enter patient information on to the computer as required
Reviewing medical records and producing an accurate summary of the patient s medical history
Read Coding the information into the practice clinical system
Extraction of necessary data from clinical correspondence and input into electronic patient Record
Scanning of letters and relevant correspondence into patient s notes
Summarisation of patient s notes when requested
Patient notes and correspondence
Ensure correspondence, reports, results etc. are actioned promptly, ensuring that all recent correspondence is available when patients are seen
Ensure that all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures
This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder s role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of people s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team s performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people s needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Required Skills
Good knowledge of Microsoft Office systems
Good keyboard skills
Excellent telephone manner
Numerate and Literate
Excellent communication and interpersonal skills
Ability to work to tight timescales
Good communication skills
Accurate and good attention to detail
Required Qualifications
Maths and English, GCSE Grade 9-4 / A -C or equivalent
Training
Business Administrator Level 3 Apprenticeship Standard:
Maths and English to Level 2 required, if not already achieved
Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project
Prospects
To be arranged
Get in touch
If you can t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we ll be in touch soon. Or if you need to speak to someone urgently, call us on
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Contact Us
Overview
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Central Surgery
South Shields , NE347QD
GBP177.97
Per Week
37.00 Hours
Per Week
Role and Responsibilities
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed
Receive and make telephone calls as required
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
Enter patient information on to the computer as required
Reviewing medical records and producing an accurate summary of the patient s medical history
Read Coding the information into the practice clinical system
Extraction of necessary data from clinical correspondence and input into electronic patient Record
Scanning of letters and relevant correspondence into patient s notes
Summarisation of patient s notes when requested
Patient notes and correspondence
Ensure correspondence, reports, results etc. are actioned promptly, ensuring that all recent correspondence is available when patients are seen
Ensure that all new patients are registered onto the computer system promptly and accurately
Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures
This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder s role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of people s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/professional development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team s performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people s needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate
Required Skills
Good knowledge of Microsoft Office systems
Good keyboard skills
Excellent telephone manner
Numerate and Literate
Excellent communication and interpersonal skills
Ability to work to tight timescales
Good communication skills
Accurate and good attention to detail
Required Qualifications
Maths and English, GCSE Grade 9-4 / A -C or equivalent
Training
Business Administrator Level 3 Apprenticeship Standard:
Maths and English to Level 2 required, if not already achieved
Ongoing assessment by the employer and provider - for example meetings with apprentice, employer and learning provider, observations of workplace, gathering evidence
Knowledge, Skills and Behaviour in relation to: customer service principles and practices, planning, regulation, responsibility and IT, business principles, customer communication and health and safety
Undertake a self-assessment in the last month of their apprenticeship to enable them to see whether they are confident that they have taken on board all aspects of the occupation. This self-assessment must be submitted to the independent end point assessor as a source of evidence to prepare for independent End Point Assessment which will include multiple choice assessment; showcase portfolio of learning and interview; presentation of a project
Prospects
To be arranged
Get in touch
If you can t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we ll be in touch soon. Or if you need to speak to someone urgently, call us on
Get A Copy Of Our Prospectus
Terms and Conditio ns
Privacy Policy
Cookies
Accessibility
Contact Us