Membership Services Administrator
- Recruiter
- Confidential
- Location
- Bracknell
- Salary
- Pension Holidays ect
- Posted
- 07 Aug 2022
- Closes
- 28 Aug 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
My client in Bracknell Berkshire is currently in need of a membership Services Administrator due to expansion.
The role
The Membership Services Administrator is the first point of contact for Membership and the focus of the role is to support the delivery of our member services activity.
As a Membership Services Administrator your main duties will be to: (not exhaustive)
Administer the day to day membership procedures, including new members, resignations, and the annual member invoicing process.
Ensure regular maintenance and update of member records on the CRM system.
Respond to member requests for information or support via email, telephone and Purechat.
Undertake regular telephone contact programmes as directed, ranging from the promotion of member services, conducting member feedback to outstanding subscriptions reminders.
Provide administrative support to training and event management activities, including bookings process, liaising with customers and external partners. Co-ordinate online events, including the set-up, and customer support activity.
Liaise with membership and marketing teams regarding the production and promotion of dedicated membership communications, such as newsletters and annual subscriptions.
Provide general support to the membership team and wider business unit as required.
Gather data and run reports on a regular basis and as requested.
Undertake activities in accordance with the company quality procedures and ISO 9001:2015.
Employment Specifics:
This role s working pattern is 37 hours per week, Mon - Thursday 8.30am-5pm and on Friday 8.30am-4.30pm This is an office-based role
Type: Full Time. Permanent Benefits:
• Informal Hybrid Working may be available after confirmation and based on role
• Pension Scheme
• Life Assurance - 4 times annual gross reference salary (after confirmation)
• 26 Annual Holidays (pro-rata) and additional Bank Holidays
• Company Sick Pay (after confirmation)
• Ride to Work Scheme
Salary
The salary for this position is paying GBP22k per annum
The role
The Membership Services Administrator is the first point of contact for Membership and the focus of the role is to support the delivery of our member services activity.
As a Membership Services Administrator your main duties will be to: (not exhaustive)
Administer the day to day membership procedures, including new members, resignations, and the annual member invoicing process.
Ensure regular maintenance and update of member records on the CRM system.
Respond to member requests for information or support via email, telephone and Purechat.
Undertake regular telephone contact programmes as directed, ranging from the promotion of member services, conducting member feedback to outstanding subscriptions reminders.
Provide administrative support to training and event management activities, including bookings process, liaising with customers and external partners. Co-ordinate online events, including the set-up, and customer support activity.
Liaise with membership and marketing teams regarding the production and promotion of dedicated membership communications, such as newsletters and annual subscriptions.
Provide general support to the membership team and wider business unit as required.
Gather data and run reports on a regular basis and as requested.
Undertake activities in accordance with the company quality procedures and ISO 9001:2015.
Employment Specifics:
This role s working pattern is 37 hours per week, Mon - Thursday 8.30am-5pm and on Friday 8.30am-4.30pm This is an office-based role
Type: Full Time. Permanent Benefits:
• Informal Hybrid Working may be available after confirmation and based on role
• Pension Scheme
• Life Assurance - 4 times annual gross reference salary (after confirmation)
• 26 Annual Holidays (pro-rata) and additional Bank Holidays
• Company Sick Pay (after confirmation)
• Ride to Work Scheme
Salary
The salary for this position is paying GBP22k per annum