Service Administrator

About the roleMercedes-Benz of Northampton is looking to recruit a Service Preparation Coordinator/Administrator to join their successful & proactive Aftersales Department.This role is a critical part of the running of a successful internal preparation & Service Department along with providing valuable support to our Sales Department.

You will support both the Service Manager, Service Advisors & Stock Manager to ensure customers receive the best service working closely with our workshop technicians & team.Working as a Sytner Preparation Coordinator you will administer all preparation work required for vehicle stock arrivals, adhere to strict processes, support the service & sales team to complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing.Sytner Preparation Coordinators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.About youPrevious experience in a similar role or a similarly demanding role would be ideal.

Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work.We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement - 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Bespoke Flexible Working Solutions
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• Free onsite parking
• One day a year paid voluntary / community work
• Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.