Customer Support Agent
- Recruiter
- Confidential
- Location
- Peterborough
- Salary
- 21000.00 - 24000.00 GBP Annual
- Posted
- 06 Aug 2022
- Closes
- 03 Sep 2022
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
The client we are currently recruiting for are the second largest in their industry, making them a big player! Developing their own hardware, firmware and software tied together in an open platform, they are always available!
They are looking for people who want to become a little better every single day. By creating a comfortable and fulfilling environment you are given every opportunity to reach for the stars. They understand employee satisfaction is paramount in assisting the growth of the business, which is why they offer a number of benefits and comfortable working space.
As a customer support agent your main responsibility is to provide support and appropriate solutions to customer queries within technical, taxation, usage and general customer relations issues.
Job Responsibilities
Manage large amount of incoming calls, emails and web/chat, according to company standards.
Provide support and appropriate solutions to customer queries within technical, taxation, usage and general customer relations issues.
Follow each customer query up until completion.
Record customer interactions by entering and verifying information by using the right method and systems.
Maintain the company s database in systems applicable.
Communicate with, assist, and build sustainable and good relations with other departments.
Pro-active activities towards existing customer database
Go the extra mile to engage and follow up customers.
We offer you
A growing and dynamic workspace with engaged and dedicated colleagues from all over the world. No two days are alike, and they offer a varied role with a lot of responsibility. With the right mindset, this role will challenge and allow you to keep developing your skills. We do our utmost to facilitate employee satisfaction - at work and in their free time.
Skills and qualifications
Excellent communication, presentation and interpersonal skills
Nice-to-have
Previous experience in a similar role
Personal attributes
The four core values: enthusiastic, innovative, customer-centric and sustainable. We believe that you are well-organised, communicative and have a good ability in prioritizing your tasks. My client highly values teamwork where being a team player is essential for our continued success.
Benefits
GBP21,000.00 - GBP24,000.00 DOE
25 days annual leave + Bank holidays
Pension
Health insurance (includes dental and optician)
Life insurance
Accommodating office space
Great working conditions
Company gatherings
100 day training plan
Free fruit
Trips to other offices
Lunch vouchers
Standing and sitting desk as standard
They are looking for people who want to become a little better every single day. By creating a comfortable and fulfilling environment you are given every opportunity to reach for the stars. They understand employee satisfaction is paramount in assisting the growth of the business, which is why they offer a number of benefits and comfortable working space.
As a customer support agent your main responsibility is to provide support and appropriate solutions to customer queries within technical, taxation, usage and general customer relations issues.
Job Responsibilities
Manage large amount of incoming calls, emails and web/chat, according to company standards.
Provide support and appropriate solutions to customer queries within technical, taxation, usage and general customer relations issues.
Follow each customer query up until completion.
Record customer interactions by entering and verifying information by using the right method and systems.
Maintain the company s database in systems applicable.
Communicate with, assist, and build sustainable and good relations with other departments.
Pro-active activities towards existing customer database
Go the extra mile to engage and follow up customers.
We offer you
A growing and dynamic workspace with engaged and dedicated colleagues from all over the world. No two days are alike, and they offer a varied role with a lot of responsibility. With the right mindset, this role will challenge and allow you to keep developing your skills. We do our utmost to facilitate employee satisfaction - at work and in their free time.
Skills and qualifications
Excellent communication, presentation and interpersonal skills
Nice-to-have
Previous experience in a similar role
Personal attributes
The four core values: enthusiastic, innovative, customer-centric and sustainable. We believe that you are well-organised, communicative and have a good ability in prioritizing your tasks. My client highly values teamwork where being a team player is essential for our continued success.
Benefits
GBP21,000.00 - GBP24,000.00 DOE
25 days annual leave + Bank holidays
Pension
Health insurance (includes dental and optician)
Life insurance
Accommodating office space
Great working conditions
Company gatherings
100 day training plan
Free fruit
Trips to other offices
Lunch vouchers
Standing and sitting desk as standard