Deskside Support Analyst

Deskside Support Analyst

GBP250.00 per day inside IR35 - 5 days per week in Ipswich, Suffolk - 3 months initially

A global managed service provider is seeking an experienced Deskside Support Engineer to work on-site for their end client in Ipswich. This is a contract opportunity for an initial 3-month period with the possibility of extension.

This role is 5 days per week in Ipswich and is deemed inside IR35.

The Role:

• Provide deskside support assistance to the client's internal users
• Incident management: support the Service Desk to ensure relevant information is logged and complex issues are escalated.
• Contribute to tasks such as office moves, cabling, asset management
• Deliver consistent and efficient support services in line with standards.
• Support project teams with technical tasks when required.

Experience Required:

• Extensive experience in 2nd Line Support, for desktop and mobile technology and applications.
• Strong technical ability in - AD, Group policy, Office 365, Windows 10,
• Ability to work effectively with other teams: Networks, 3rd line team, 3rd parties.
• ITIL foundation certificated would be an advantage.
• Customer-service focus, with a positive, 'can do'' attitude
• Able to work under pressure and on tight deadlines and take ownership of issues until completion

This is an initial 3-month contract, with potential for extension.

Please apply with CV for consideration - applications will be reviewed.