Customer Service Administrator
- Recruiter
- Confidential
- Location
- London
- Salary
- Competitive
- Posted
- 05 Aug 2022
- Closes
- 02 Sep 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Part Time
Customer Services Administrator
Department: Customer Services - On Trade
Contract: Part-Time, FTC
Contract Hours: Monday to Friday, 10am- 2pm and 11am - 3pm This equates to a 20 hour working week, a high degree of flexibility is required in this role
Overall objective of Customer Services Administrator Role
The fundamental purpose of this role is to ensure exceptional customer service is given at all times and all orders are fulfilled within the agreed Service Level Agreement. You will have strong customer service and administration skills, with the ability to multi-task and work as part of a team and to tight deadlines.
Due to business requirements, it is expected that the role holder will need to have a high degree of flexibility in order to meet the demands of the role. The role holder must be able to adjust to a broad and fluid set of tasks as requirements change in this progressive company.
Customer Services Administrator Primary Duties and Responsibilities
To correctly input orders into the economic resource planning system; (Defacto) whilst checking delivery dates in a timely manner
Confirm orders with customer, confirming delivery date and estimated delivery times along with any out of stock lines and alternative products available
Communicating with all clients in a professional manner and escalating any issues to management level if needed
Create collection notes for customer returns
Arrange online bookings via portals to book in customer deliveries
Process order payments. (Worldpay)
Working Relationships
Customer Service Team and Manager
Account Managers
Credit Control
Key Skills and Knowledge Essential
Excellent verbal and written communication skills
Strong administrative skills
IT skills; Microsoft Office Suite; Word, Excel, Outlook
Ability to remain calm under pressure
High degree of accuracy and attention to detail
Enjoy working in a fast-paced environment
Experience in high customer focused environment
Professional and friendly manner with the ability to build rapport
Able to communicate well with others and strong interpersonal skills
Team skills - able to support other team members where possible
Demonstrate a pro-active can do attitude
Flexible, reliable and hardworking
Presentable and professional
Desirable
Premium Spirits and Champagne knowledge
Wine & Spirits Education Trust (WSET) qualification Qualifications and Experience
1 - 2 years customer facing experience in wholesale spirits or Brand Company
Numerate and literate
Experience of selling luxury or specialist products
A training plan will encompass the following to ensure effectiveness of the employee: full training in all systems used and manual handling.
Salary Competitive, based on skills and experience.
Roles - temporary part-time, fixed term contract and second, permanent, full-time contract
Closing date for applications: 1 month
Department: Customer Services - On Trade
Contract: Part-Time, FTC
Contract Hours: Monday to Friday, 10am- 2pm and 11am - 3pm This equates to a 20 hour working week, a high degree of flexibility is required in this role
Overall objective of Customer Services Administrator Role
The fundamental purpose of this role is to ensure exceptional customer service is given at all times and all orders are fulfilled within the agreed Service Level Agreement. You will have strong customer service and administration skills, with the ability to multi-task and work as part of a team and to tight deadlines.
Due to business requirements, it is expected that the role holder will need to have a high degree of flexibility in order to meet the demands of the role. The role holder must be able to adjust to a broad and fluid set of tasks as requirements change in this progressive company.
Customer Services Administrator Primary Duties and Responsibilities
To correctly input orders into the economic resource planning system; (Defacto) whilst checking delivery dates in a timely manner
Confirm orders with customer, confirming delivery date and estimated delivery times along with any out of stock lines and alternative products available
Communicating with all clients in a professional manner and escalating any issues to management level if needed
Create collection notes for customer returns
Arrange online bookings via portals to book in customer deliveries
Process order payments. (Worldpay)
Working Relationships
Customer Service Team and Manager
Account Managers
Credit Control
Key Skills and Knowledge Essential
Excellent verbal and written communication skills
Strong administrative skills
IT skills; Microsoft Office Suite; Word, Excel, Outlook
Ability to remain calm under pressure
High degree of accuracy and attention to detail
Enjoy working in a fast-paced environment
Experience in high customer focused environment
Professional and friendly manner with the ability to build rapport
Able to communicate well with others and strong interpersonal skills
Team skills - able to support other team members where possible
Demonstrate a pro-active can do attitude
Flexible, reliable and hardworking
Presentable and professional
Desirable
Premium Spirits and Champagne knowledge
Wine & Spirits Education Trust (WSET) qualification Qualifications and Experience
1 - 2 years customer facing experience in wholesale spirits or Brand Company
Numerate and literate
Experience of selling luxury or specialist products
A training plan will encompass the following to ensure effectiveness of the employee: full training in all systems used and manual handling.
Salary Competitive, based on skills and experience.
Roles - temporary part-time, fixed term contract and second, permanent, full-time contract
Closing date for applications: 1 month