Customer Support Advisor
- Recruiter
- Confidential
- Location
- Chipping Norton
- Salary
- 19000.00 - 24000.00 GBP Annual
- Posted
- 05 Aug 2022
- Closes
- 02 Sep 2022
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
CUSTOMER SUPPORT ADVISOR
CHIPPING NORTON / REMOTE
GBP21,000
An incredibly successful, people-centred enterprise is looking for a Customer Support Advisor to join their team. This role is hybrid, with flexibility to work in the office for c.2 days a week, or more if you prefer the office environment.
As a Customer Support Advisor, you will be responsible for handling telephone and email enquiries from existing customers, ensuring customer needs are met.
BENEFITS
Working for this company will give you fantastic opportunities. This company offers you 3 volunteering days per year to help a community cause of your choice. You ll receive an excellent benefits package inclusive of competitive salary, pension contribution and a car allowance. You ll also gain discounts from a range of businesses!
RESPONSIBILITIES
As a Customer Support Advisor, you will
Understand customer needs and identify root cause of any faults with the service.
To identify and rectify faults, liaising with our suppliers and other department members.
Ensure effective and timely communication is maintained with the customer throughout the life of faults.
Identify customer delivery issues during the fault cycle and escalate appropriately.
To maintain up-to-date and accurate customer information.
To communicate with our suppliers in order to swiftly resolve any customer faults/issues following clearly set out escalation points.
REQUIRED SKILLS AND EXPERIENCE
Experience of dealing with customers over the phone and via email.
Good written and spoken English, including excellent telephone skills.
Interest in technology is desirable
NEXT STEPS
If you re interested in becoming a Customer Support Advisor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don t miss out
CHIPPING NORTON / REMOTE
GBP21,000
An incredibly successful, people-centred enterprise is looking for a Customer Support Advisor to join their team. This role is hybrid, with flexibility to work in the office for c.2 days a week, or more if you prefer the office environment.
As a Customer Support Advisor, you will be responsible for handling telephone and email enquiries from existing customers, ensuring customer needs are met.
BENEFITS
Working for this company will give you fantastic opportunities. This company offers you 3 volunteering days per year to help a community cause of your choice. You ll receive an excellent benefits package inclusive of competitive salary, pension contribution and a car allowance. You ll also gain discounts from a range of businesses!
RESPONSIBILITIES
As a Customer Support Advisor, you will
Understand customer needs and identify root cause of any faults with the service.
To identify and rectify faults, liaising with our suppliers and other department members.
Ensure effective and timely communication is maintained with the customer throughout the life of faults.
Identify customer delivery issues during the fault cycle and escalate appropriately.
To maintain up-to-date and accurate customer information.
To communicate with our suppliers in order to swiftly resolve any customer faults/issues following clearly set out escalation points.
REQUIRED SKILLS AND EXPERIENCE
Experience of dealing with customers over the phone and via email.
Good written and spoken English, including excellent telephone skills.
Interest in technology is desirable
NEXT STEPS
If you re interested in becoming a Customer Support Advisor, apply today with your current CV. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don t miss out